When people are searching for ways to resolve the conflicts in their lives, their workplaces, and even in their neighborhoods, they’re using Google to do it.
They’re reading blog content from the Huffington Post, watching videos on YouTube and talking to their friends and neighbors about the conflict, how to resolve it, or just venting about it.
But they aren’t searching for a mediator, a lawyer or even a conflict coach. They aren’t asking their friends for a referral, nor are they attending workshops and trainings to get resolution.
And, as frustrating as it may be for the accomplished peace builder, many people who could have used the services of a trained peace builder, come to them as a last resort, rather than as a “top of the mind” choice.
The solution to this is not to crank out more conflict coaches, conflict academics, conflict mediators lawyers, arbitrators and other professionals. The solution to this is not to develop another mandated, 40 hour certification process for training mediators, who will become volunteers, to address the needs of community mediation centers.
The solution to this is to build new, data driven products, that meet the consumers of conflict (who are searching, tweeting, reading, and examining at places other than where all the peace builders typically hang out online) where they are, rather than where the profession would like to them to be.
The data driven conflict engagement product, marketed to the right audience, based on their preferences and their searches, with data gathered from their requests, concerns, questions and issues, supported by content that informs, entertains and advocates for their concerns, could be the greatest product the field of peace building ever creates.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: firstname.lastname@example.org