Imagine if engagement with customers, clients, and others could be measured as a trackable KPI of success in your organization?
Imagine if you actually engineered your organization at all levels to compete not in a race to the bottom on price, product, or service, but instead if you engineered (through reward and recognition) for engagement through failure, risk-taking, and decision making?
Imagine if the digital tools you have laying around that you don’t know what to do with, were engaged in actively and intentionally increasing engagement, rather than just selling?
Imagine if engagement were the service your organization offered, and the product (physical, digital, or another form) was actually an afterthought?
Imagine if quality engagement with your employees through open-book management, pay transparency, and treating adults as if they are adults, were the “new normal” rather than a “radical departure.”
We don’t have to imagine. There are organizations at scale that are doing all of these things all around us in all areas of the global economy.
The only question your really have to ask (and answer) in your organization is: Do you have the courage to go past imagining to acting?
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: firstname.lastname@example.org