[Opinion] Labor Conflicts

Computers and algorithms, big data and analytics, robotics and wearbles.

We are the first generation that might live long enough to watch our technology outstrip our ambition, our needs, our wants and even our good sense.

There is no software—or hardware—solution for human emotions though. And as we transition from being a society and culture based on economic consumption, we will have to develop a new economy based in creation.

We are going to have to monetize the outcomes, the talent, and the voice that emotional labor gives us.

Finally, mothers’ and feminists’ cries about the disenfranchisation of “women’s’ work” will be answered. We will have to place a monetary value on empathy, story, design and artisanal focus, and move away from the precision that machines can give us.

Conflicts will arise that will be unexpected around issues of access rather than race, gender or economics. The “left brained” people aren’t going to just stop analyzing, using logic and developing new ideas.

And the conflicts that have always existed under the surface in the global economy between the arts and the humanities and engineering will be waged on different ground, more favorable to those who can compose and create, rather than those who can defy logic or program a computer.

Trainers, developers, speakers and presenters, will have the unenviable job security of curating and collating the knowledge that exists all across the virtually infinite space of the infinite web.

Mediators, conflict practitioners, facilitators, and arbitrators will have to be great designers, storytellers, visual artists and—at the furthest end—movie makers, in order to train, educate, convince and convert a population who will be frustrated, disintermediated, and staring a seemingly hopeless, jobless future in the face.

We are excited about the future. There will be more opportunities, more adventures, and even more hope.

But not human generated hope.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

HIT Piece 06.09.2015

I’ve been watching (actually rewatching) the Ken Burns’ film Jazz on Netflix.

The amazing thing about this form of music is that it is uniquely American and could only have come out of the American experience and conflicts that we have had in this country around race and identity.

Music is the place where some of the worst cultural tropes and conflicts get worked out: Between the musicians in the band, the members of the audience and the listeners of the music remotely via a record—or an I-pod—a lot of gossamer is weaved.

I think that macro level conflicts in the culture can be worked out safely through the arts, in ways that don’t really translate at the interpersonal level. At the micro level though, that’s where it gets tough.

Benny Goodman, Count Basie, Duke Ellington, or even Herbie Hancock, aren’t going to come into your house and live your life for you. But the music can serve as an intermediary.

And jazz has to be lived, improvised and has to happen on the spot. Just like interpersonal conflict at the micro level.

-Peace Be With You All-

[Advice] The Minstrelry of Conflict

Minstrel shows were three act structures that were about racism, sexism, segregation, mockery and buffoonery.

At a deeper level, they were also about making up the participants’ faces—both Caucasian faces and African American faces—to obscure the lived, experienced pain of racism, sexism segregation, mockery and buffoonery.

Infantilization, stereotyping, vulgarity and defining deviancy as entertainment, were at the core of minstrel shows. Now, most minstrel shows following the American Civil War, declined in popularity among white audiences. Also, many blacks who had been slaves, and performers, in the minstrel shows, moved into the areas of circuses, vaudeville, variety shows and musical comedy.

Why even address this horrible piece of United States history?

For two reasons:

Many of us fail to talk about the issues of face, vanity and pride and how they are drivers for the seemingly never-ending vaudeville of conflicts in our lives—and the lives of other we know.

Many of us respond to conflicts in our lives with methods and choices that parallel the action and deeper message of minstrel shows.

Think about it.

We put on a “face” consisting of the caked on make-up of personal pride and vanity in an effort to avoid addressing conflicts (primarily ones between our values and other people’s values) and then head to work, school or church.

We are activated by people who are also hiding their own pain and we proceed to studiously dance around (another aspect of minstrel shows was dancing) the conflicts at hand around values that matter.

We use rhetorical techniques and communication tactics to accommodate outcomes and commodify results that we know are wrong (similar to the vicious racism and sexism that was applauded by the minstrel who audiences) and to try to walk away and remain feeling good.

When we finally talk about the conflicts in our work lives, but not in our home or family lives, we try to say that we have other’s best intentions in mind, which can sometimes come off to others in the dance of conflict as paternalism.

What’s the way out?

Understand and acknowledge that loving confrontation and healthy assertiveness is not aggression or an attempt to “hurt the feelings” of the other party. Confrontation and assertiveness is sometimes preferable to avoidance and accommodation. However, many of us are uncomfortable because of our own conflict vanity, our image/face management and our lack of courage.
Understand and acknowledge that feelings of shame and guilt are mostly in our heads and are driven by our fear-based responses. When fear kicks in we shame ourselves and others as a defense against the guilt around the knowledge that we “could have done more.” But as we mentioned before, courage has always been in short supply…
Understand and acknowledge that risk and reassurance are an anathema to each other and we must pursue either one or the other, but not both. A person cannot take on the risk of moving forward to confront—in love, mind you—conflicts at home, at work or at church, while also seeking reassurance that the relationship will be saved in forms we are the most comfortable with, and that codifies what we believe, rather than capital “T” truth.

The popularity of minstrel shows with the American public declined after the American Civil War, but its imprint and impression remains everywhere in our entertainment, our music, our movies, and even our TV shows.

Hiding the pain of conflict under the caked on makeup of our tendency toward avoidance, our lack of courage, and our need for reassurance, and continuing to do the dance as a public and private show to preserve destructive, dysfunctional relationships, will leave imprints on our lives that will only get deeper, not shallower, over time.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Strategy] Preparing for a Keynote

Preparing for a speech—any kind of speech—is something that is conceived of as so challenging that very few want to do it.

But here’s a few tips to get started:

Don’t start with the speech.

Instead, start blogging. Once you get into the habit of publishing written content everyday (or every other day) then you’ll be able to work through arguments that you may want to use for developing a speech later on.

Listen to podcasts from people in parallel industries.

You know who are good presenters?

Comedians.

Forget the funny jokes for a moment.

There is nothing more nerve wracking than standing in front of a crowd of intoxicated people at nine o’clock at night and having to tell them jokes.

Podcasting is a way to discover beats, pauses and the power of the human voice. Also process and procedures. Jay Mohr’s podcast as well as Marc Maron’s are good ones to begin with.

Write the way that you watch a movie or a TV show.

Your speech should be in the form of a three act structure. Just like a film or a TV show:

Act One: Introduce the problem.
Act Two: Expand on the problem.
Act Three: Offer the solution and summarize.

Don’t give it all away. Lead your audience into the problem, but know what you’re speech is for.

A call to action should be obvious, but should also exist in the “white spaces” of people’s perceptions about what you said.

The best orators, from dictators to corporate titans, allow the listeners in the crowd to “fill in the blanks” and empower them to take the action that the speaker wants them to.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Strategy] Why We Start But Don’t Finish

There’s no penalty for starting in our overall work culture.

If you start an initiative, a process or even start a project at work, there’s no conflict.

Sure, someone might come along (an employee, a colleague, a co-worker, a boss, a supervisor, a manager) and may make your life “difficult” by muddying up the process of starting. But even with such actions, it may feel like there’s a penalty, but there really isn’t.

Seth Godin in The Dip points this out. This is partially because there are parades and applause for starting throughout our overall culture: starting school, starting a volunteer project, starting a business.

But the cutural opportunity for penalty rises as the expectations of others (and yourself) rise (or fall) in relation to the success (or failure) of the process, initiation or project as it moves forward.

Penalties are reinforced for failure at work and then quitting is quietly proposed, with no fanfare or applause.

Think about the overall cultural language and phrases around quitting: “No one likes a quitter.” Or, “quitters never win.” Or, a more insidious one we have heard in some circles in the past “AA is for quitters.”

There’s a public penalty for quitting and it comes from a toxic combination of other people’s expectations, jealousies and assumptions, our own desires and assumptions about how the project, process or initiative should work, and the ways in which reality rarely dovetails with both of these.

And then, we are shamed for failing and subtly, socially encouraged, to never try again, to shut up our voices and to go along with whatever “the crowd” decides is good.

The way out of this is to begin publicly applauding quitting, quietly acknowledging starting (but not lauding it, or praising it) and having the courage to ignore the crowd, who are often blind, prejudiced, or biased.

-Peace Be With You All-

[Opinion] Training Day

There is a problem with the way that training is used to develop employees in the workplace.

The problem is not that the employees fail to attend the trainings and workforce development offerings on a regular basis.

The problem is not that employees fail to implement the things that they learn and use those lessons to innovate the organization forward even more.

The problem is more complicated than that:

The most critical employees in organizations (managers, supervisors, division leaders and others) are almost never in the room to add their perspective on the issues in the organization which led to the need for training in the first place.

The employees in the organization attending the training tend not to believe they have the courage, the authority or the power to affect innovations around the dominant issues they were called to train on resolving in the first place.

There’s no easy way out of this two-pronged, organizational trap.

And too often, the people who order, organize and even develop the training for employees also serve as gatekeepers buffering the employees in the training room from the people above them.

The difficult way out of this is twofold:

The managers, supervisors, division leaders and other higher-ups need to be seen in the room, endorsing the training and perspective of the development opportunity, the employees are being told to attend.

The statement “I’m too busy to attend” or “That training time doesn’t fit into my schedule” or “I already know all of this, so why do I need to be there” should be banished from managerial vocabulary and scrubbed from supervisory thinking.

Employees need to be provided with opportunities to innovate, such as the type offered to engineers at Google and other high tech companies, on clock time, rather than relegating the power to change to the venues of canned training or fancy bromides on the walls.

Would courageously implementing these to solutions cause organizations to have to do the hard work of shifting mindsets (both of shareholders and owners) toward a truly new conception of what productivity looks like?

Yes.

Which is why the standard is here to stay, at least for a little while longer.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https:// www.linkedin.com/in/jesansorrells/

HIT Piece 06.02.2015

“So, we’ve decided that we’re not going to move forward with you in the fall. We’re going in a different direction and your services are no longer required. But thanks!”

Now, in any other circumstances, this would seem like a firing. A rejection of process, approach perspective, philosophy and even self.

But, sitting in that room and hearing the news, after working for many months on this project, asking hard questions of the organization and the people in it, and taking the hard answers and making even harder recommendations, a feeling of peace flooded over me.

Most people would frame that in terms such as “delusional” or maybe even “not facing reality.”

But in the world of entrepreneurship, this is the normal way of affairs. And in the world of consulting, coaching and even corporate training, no matter how much you may love the client, you can’t love the project more than the client does.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

HIT Piece 05.26.2015

Who wants to go back into that place?

The struggle with work is that if there is no connect between my talents, abilities and interests and the actual facts of work.

The reason entrepreneurship “fits” is because my talents, abilities and interests are so scattered and unfocused.

This “work” gives me an opportunity to explore all of my other interests, talents and abilities in the context of a structure that appears to be “traditional” but is really not.

The workplace hierarchy Is very traditional in power structure, work flow and job/task distribution.

My particular set of “skills” don’t really fit inside of such a power structure.

They never really have, and ay time I try to work inside of such a power structure, I “fail” miserably.

Who wants to go back into that place?

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

HIT Piece 05.19.2015

As a good facilitator, when I walk into a room, I know when the crowd will be tough and when the crowd will be amenable, in about 30 seconds after I get into the room.

There are tough crowds everywhere in my life, from my house and family, to the individual interactions that I have at church.

There are two key elements I’ve found that I can focus on when overcoming the psychic weight of the tough crowd:

Never lose focus on the point you’re making.

Don’t get caught in their weeds.

A tough crowd seeks to move me for their own motives, motivations, desires and outcomes. However, there is nothing like not moving, to keep me in sharp rhetorical shape.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

HIT Piece 05.12.2015

I get asked a lot of questions. For the most part, I try to answer many of them in the FAQ section of the HSCT website.

But then there are questions that don’t fit in the area of frequently asked questions on a website. And I’d like to answer some of those questions today.

How do you have the energy and the time to do all of this?

I don’t. I have just enough energy to get done what I can get done and I don’t really have any more than that. Typically, I am ruthless with my time and I spend a lot of days (and nights) up late doing the things that I need to do to make projects come together. I also try to keep my priorities in order. Which is about as tough as it sounds.

Do you really practice what you preach?

As much as is as humanly possible. Which is a fancy way of saying that I fail much of the time. Look, I consult and train people in how to address conflict effectively in their lives. I have many ways of addressing conflict in my own life, but there are times when my professed values fail to match up to my stated values. But none among us are righteous. No. Not one of us.

How do you handle a client in a consultation situation?

As carefully as possible. I tend to listen more and provide more assurances than when I do in a larger group setting. This is because individuals are granular. Groups are not. People in a group can sometimes be influenced by the nodding of agreement of other people in the same space. In a 1-on-1 situation, listening to the issue and providing accurate, non-circuitous advice is critical for long-term client success.

What kind of stories do you tell yourself?

Ones that are personal to me, and that reflect the parts of my identity that I’m comfortable with. Many years ago, I decided to stop being such chameleon and start being more of the “real” me. With all the vulnerabilities and problems that come with that decision.

What’s it like to be a black entrepreneur in your field?

I was thinking about the answer to this question in the context of another black entrepreneur that I know a little bit more personally than in the context of Twitter or LinkedIN. There are two models of black success—and from that black entrepreneurship—that black folks my age see:

The Bill Cosby/Generation X model—this is the model I see the most often. It’s not flashy. It’s not shiny. It’s based on the idea that a college degree, and then an advanced degree, must be attained before entrepreneurial success can even be considered. This is the model that my mother (who is 65) pioneered for me in my house and that one of my sisters’ (who is 43 this year), followed—or at least tried to. For that generation, entrepreneurship was something that was only considered after a “fall back” was already established in some kind of way.

The Fresh Prince of Bel-Air/Jay-Z Model—this is the model that many black entrepreneurs look up too. It’s the model based on leveraging another talent (Jay-Z leveraged money from record sales and other areas to produce other artists’ work and to eventually buy a stake in many other ventures); and then using that money to do something else. Kanye and Will Smith have done this well. Sports stars such as Michael Jordan and LeBron are doing the same thing. The other piece of the model is based in an idea that you may be able to stumble into something if you are fortunate enough to have a “Bill Cosby” like rich uncle.

In the field of peacemaking there are many black people doing great work under both of these models; or doing great work in a hybrid of two of these models (or more). But for me, as a black entrepreneur in the space of peace making and peace building, sometime it’s a lonely walk.

There are so many tools and techniques that are laying around that all the old models are going away. That’s the nature of my game.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/