[Future] Escape From the Coliseums

The building Roman Coliseum was begun by the Emperor Vespasian in the year 72 A.D. and was completed by the Emperor Titus in 80 A.D.

We all know what happened in the coliseum (or colosseum, if you prefer that spelling) and we have used the historical knowledge of “death and violence as entertainment” that occurred there, as a way to justify, or excuse, all types of bad behavior.

In the modern era, our time, an image of the building is featured on the Italian version of the five-cent Euro coin.

There are three things to consider about the coliseum, and the events that occurred there, and how they relate to our own potential, social commons future:

The Emperor Vespasian constructed the Flavian Amphitheatre as a part of the beginning of Imperial Rome’s transformation “from a kingdom of gold to one of rust and iron.” In essence, the construction of the building and the acts committed in it were the beginning of the last gasps of Imperial Rome.

Historians, politicans and philosophers often get stuck explaining the events at the coliseum. But keep in mind, they were not considered to be out of the ordinary for the 80-90% of Roman citizens who lived at a subsistence level or just above.

Imperial Rome had it’s own 1% issues…

Spectacles, events, and contests between people could—for the Roman crowd—quickly degenerate from merely an observed spectacle to a violent mob action, requiring troops to kill people.

So what, right?

Well, think about it for a second: The social media coliseums that contemporary, Western technologists have built, where bully, hazing, and trolling runt rampant is our own fault, from Reddit to Twitter.

The tragedy of the social media commons, is that when a party (or parties) uses a resource for free and is then tasked with maintaining order in it, the resource is damaged by signs of conflict, bad behavior, and other poor choices.

Similar to the coliseum, the social media commons (some would call them cesspools) seem to allow and encourage any spectacle, no matter how debased, debauched, and damaging to the participants—and the observers.

And, as our world becomes more interconnected, not less, the coliseum grows, to encompass people from different faith backgrounds and ideologies (Has anyone seen the latest ISIS video on YouTube?) who will use the forum of social media to recruit, train, propagandize and in general “do unto others.”

What’s the way out of this?

We don’t know, but we do know this: The circles of the arena are getting larger everyday, not smaller.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Podcast] Web 3.0 – The Earbud_U Minute

We need to figure out what kind of Internet we want to have.

The business model currently funding and pushing the growth of the Internet is based upon monetizing a base of users who come to a project and use it for free, or for a nominal price.

The user takes advantage of the content/service/process for free. And, as a result, the user is so enamored with the content/service/process that they keep coming back over and over again, building a trust based relationship with the creator/creators of the project. Subsequently, in order to fund the project, there are hopefully so many users that an advertiser has no choice but to put advertisements in front of a group of eyeballs with whom the project owner has built a relationship.

This is the model underlying Facebook. The nominal fee model (a subscription-based model) underlies LinkedIn, journalism models, ecommerce platforms and other content/service/process platforms.

Web 2.0 is what everyone is talking about now, but Web 3.0 is really, where the Internet has to move to.

Web 3.0 is beyond just the Internet of Things. Web 3.0 is the Internet as Everything. Web 3.0 is the Internet waging active battle with the last, sticky remnants of the world built through the assumptions of the Industrial Revolution. This is a world created around the rules, laws and policies, created by politicians and people to keep the common democratization of the Internet out of the hands of the common people before the Internet.

Here’s a question: Why is it that there aren’t any internet connected roads?

It has nothing to do with technological innovations such as creating concrete that can communicate with strips on the road. Or with computer chips that can talk to your car. Or signs and traffic signals that talk to the road, the car and each other.

The reason there aren’t roads that are intelligent is not a smart car issues, no matter what Google Cars would have you think.

The issue is really laws and regulations.

Laws are the last bastion of the Industrial revolution world that have yet to fall to the unending sweep of the Internet. We see the beginnings of this with our current thrashing around privacy, data, and “who owns the future” (either you or a corporation) but once we settle all of this we will have new business models that will allows the Internet to be truly “baked in”.

Then, once that happens, the sky truly will be the limit.

-Peace Be With You All-

HIT Piece 07.14.2015

I was sitting with another consultant the other day and was having a conversation.

In passing, he happened to mention—after hearing my response to his question about how long I’ve been in business with HSCT—that I have actually succeeded.

I paused for a moment, and then corrected his term “succeeded” by saying “No, I think I’ve just survived.”

The line between success and survival is thin. And it’s perceptional, based on who’s looking at the line—and the place where they’re standing.

-Peace Be With You All-

[Podcast] 3 Reasons the Future Won’t Be the Same as Now – The Earbud_U Minute

Nostalgia for the future is a terrible thing. As a matter of fact, we have heard recently that nostalgia for the past might be poison.

Human beings, without much great reluctance, tend to romanticize the past, and believe that the future will be exactly the same. Only slightly cooler.

However, three facts mitigate against this view:

Peace is not the absence of conflict. It’s the management of change.
The “good old days” were just as filled with uncertainty, suspicion, anxiety, awe, nostalgia (both forward and rear facing) as the current time is.
The same conflicts that occurred in the past, will continue to occur both now and in the future, but the impacts of those conflicts will seem faster and more immediate.

Case in point for all of this is the recent 75^th anniversary commentary around the 1964 World’s Fair. None of the changes that we currently take for granted were even thought of then.

Or, to make it even more bald: We are currently living in the future that Blade Runner promised us, just without it raining all the time and us all wearing the same drab outfits.

-Peace Be With You All-

Jesan Sorrells, MA
Principle Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Strategy] An Antifragile Future

The future conflicts we can’t predict, the ones that come out of the sky and surprises us, are the easiest to prepare for. But we have to work at it.

Interpersonal conflicts come from both places: the places we can predict (that family member who’s “always been a problem,” or that co-worker who “just doesn’t get it…and never has”) and the places we can’t predict (“he was so normal,” or “she never said anything about it before”).

We don’t prepare for the unpredictable for two, major reasons:

It will never happen to me: Actually in the realm of all mathematical, probabilistic calculations, the likelihood that someone getting into a conflict with you whom you did not expect to is pretty high.

I’m already prepared in case it happens: Well, think about the last unpredictable event (for you) that happened? How did you respond to a flat tire in the middle of road? A screaming adult? A disappointed boss or co-worker who had never said anything previously?

We respond with the patterns comfortable to us, to conflicts and stimulus that are unpredictable, because we don’t think about, plan for, or even consider the fact that the unpredictable might actually happen.

This is why we’re always surprised by future outcomes, conflicts and situations, even as we look for patterns in the past, and assign blame or credit, in order to make order, out of the chaos that unpredictability represents.

There are a few ways out of this, none of them comfortable:

Think about future conflicts “tabula rasa”: Begin by thinking about conflicts that could arise with a blank slate, or tabula rasa. Think of the future—and conflicts that could arise in it—as unexplored territory.
Do not look to the past for solutions: The past is exactly that, the past. And it’s not a good predictor of future behavior, actions or choices. The past is merely history. Or, perhaps nostalgia. And sometimes nostalgia can be poison.
Be open to possibility: This one is really hard if people are not comfortable with change and require stability and predictability—or at least the story of stability and predictability—in order to go about their day. Being open to the possibility for conflict opens the doors to being creative in your reactions, and responses to it.
Creativity is the key: Many people struggle with creative ways to explore, challenge and respond to conflict prone situations. This is why the standard responses to receiving a divorce decree is to just accept it and get a lawyer. However, many conflict scenarios—both interpersonal and intrapersonal—can be resolved, accommodated, or even avoided, in a myriad of creative ways. And, depending upon the type of response you’d like to encourage in the other party, responding creatively is better than using past patterns of behavioral responses—and expecting a different result.

Employing some, or all, of these strategies leads to creating systems in families, churches and civic organizations that can be antifragile, rather than collapsing due to fragility, or overcompensating due to a robustness of robustness.

-Peace Be With You All-

Jesan Sorrells, MA

Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Podcast] If We Close Our Eyes… – The Earbud_U Minute

How Americans view the events of September 11th, how a turkey views the events of Thanksgiving Day, and how an HR manager views a workplace harassment claim all have three things in common:

The events themselves are considered unpredictable,

The events themselves are considered out of the “normal” social boundaries,

The events themselves are typically responded to with a mixture of shock, surprise and dismay.

The people (or animals) impacted negatively by each of these events, if given a choice, would rather go back in time and avoid the individual circumstances that lead to the event occurring. Unfortunately, the events appear in hindsight to be both inevitable and linear. Ironically, on the day before the penultimate event occured (in a film, it would be called the climax) the persepctive of the impacted parties was that “everything seemed alright.”

Then, the conflict starts.

The line from difficulty to confrontation to conflict is intersected by an line from fragility to robustness to antifragility. And human beings have arranged systems and set up paradigms that allow us to believe that conflict is an aberration, peace is an inevitability and that nothing really changes at all.

Conflicts within, and shocks to, systems (from family all the way up the scale to nation-states) happen when somebody else has a different idea of how things should work—and acts on it. Keep in mind that for the turkey on Thanksgiving, what happens to it before the moment of the decapitation and defeathering, is just another day in turkey paradise.

Three suggestions for building a system (either at work, in school or in the family) that can withstand the inevitable shocks of predictable people insisting on behaving unpredictably:

Tell yourself a more compelling, less predictable story—Many internal stories that we tell ourselves about the circumstances we are in, tend to focus too much on the benefit to us (“WIIFM” thinking) and focus less on the potential for circumstances to change. But the most compelling stories aren’t about us at all, but about change—and how we might respond to it.
Eliminate hindsight bias in order to engage in more critical analysis of why a system failed—This is a fancy way of admitting that you were wrong and all of the events that led up to an unpredictable, “Black Swan” type event were indeed just that: unpredictable in themselves. Eliminating hindsight bias enables us to forget the past, focus on the future, and guide others towards potential outcomes that they might not like.
Have the courage to acknowledge that the systems we’ve built are not that robust—This last one is the toughest, because it can involve guilt, recrimination and can be a blame focused realization. However, when an unanticipated conflict occurs, the first responses that many human created systems have, is to collapse immediately. However, in nature, building in safeguards and engaging in active, guilt free “what if” adaptations, allows systems to flourish. So, start with the system that matters most (for many people that will be family) and take a hard look at the system and ask the question: “Could our family survive a job loss, a major hospitalization, or another “that only happens to other people and won’t ever happen to us” type event in the future?”

Antifragility is the end goal in all of our systems, from corporations to families. Preparing to survive conflicts and shocks to the system is the only way forward to adapt to inevitabilities we cannot predict. It’s certainly a better option than closing our eyes and pretending that nothing can change at all.

-Peace Be With You All-

[Podcast] Whisper Space – The Earbud_U Minute

We give language to our thoughts.

We speak into existence what we believe and—being narrative animals—we weave stories together and create myths for ourselves based on the conscious language of our thoughts.

We look for assurances that our stories are the “right” ones because, to hear something different—or to experience something different—causes a continuum of reactions inside of us, from mild cognitive dissonance to jarring trauma.

Our lizard brains seek comfort, reassurance, quiet and the reserve of the appearance of “normalcy.” Anything that might cause the lizard brain to reject its own, natural story and to create a new one is automatically rejected and dismissed.

Then, when our stories and other peoples’ stories rub up against each other in intimate locations—such as work, school or even church—we have difficulties, confrontations and conflicts.

In the whisper space between confrontation and conflict—a space which can also be referred to as “the dip”—we take a pause before either avoiding a new story, denying a new story, or incorporating a new story into our familiar one, and we hear the tiny voice, urging us to do the right thing.

However, in the impatience to rush to judgement, and give language to our raging emotions, we move past the whisper space—and ignore the choices that we are provided in that space.

And then we blame others, blame circumstances and—ultimately—blame the narrative that caused us to contemplate all of these changes in the first place.

Thus, we give language to our new thoughts—and the added elements to our old, comfortable narratives.

-Peace Be With You All-

[Advice] The Buck Never Got Here in the First Place

At work, gossip corrodes and erodes relationships, but we can’t stop doing it. And now, unlike times previous to social media connecting, gossip no longer merely travels in whispers around the water cooler. Now it travels at the speed of thumbs.

Tall tales at work come about when someone—usually an employee or a group of employees—accomplishes a task (or series of tasks) no one else in the organization thought could be accomplished.

Tall tales become myths at work, which are then printed as legend in the reward and recognition pamphlets and brochures at year-end events.

Internal conflicts arise and spread in the workplace, because under every conflict—and above every conflict—lie gossip (which spreads the story of the conflict far and wide through the organization) and the tall tale (which serve to spread the conflict terms and outcomes and begin the formation of an organizational cultural myth).

People in the organization outside the conflict define the issue by what they see (the presenting issue) and then by what they hear (the gossip). Then, they proceed to move the tall tale forward, inexorably, toward organizational myth.

Is there a better way?

People in organizations sometimes require dissonace, disruption and conflict to create change, expose injustices, encourage positive behavior, or to innovate for the future. But, while organizational leaders talk all the time about how “gossip isn’t tolerated here” or “the buck stops here,” the cultural conflict legends of many organizations do not support the truth and veracity of such statements.

Instead, employees, supervisors, managers and even C-Suite executives go along with the culture of gossip and tall tales, and then wonder silently why a corrosive conflict culture remains endemic; serving as the never-ending white noise beneath the bottom line considerations of the organizations.

-Peace Be With You All-

[Advice] The Epidemiology of Resolution

Resolution is not the cure for the disease of conflict. Neither is forgiveness or reconciliation.

Resolution, forgiveness and reconciliation merely name the types of processes that have to occur in the hearts of people in conflict during the final stages of the conflict process.

But do not be deceived: the heart is deceitful above all things, and desperately wicked:

Who can know it?

We addressed aspects of the science of epidemiology before, and where that science dovetails with the process of the resolution, forgiveness and reconciliation, is three fold:

Epidemiology involves examining the symptoms of presenting issues and how they relate to the overall disease map, or journey—the process of resolution has presenting issues, and the main one is the presence of a softened heart.

Epidemiology involves examining the roots of diseases to determine why they arose in the first place—the process of forgiveness, true forgiveness, involves looking at the roots of a relationship where conflict arose in the past, present and may arise in the future, and then determining what the roots of those conflicts are.

Epidemiology involves examining how a virus, or disease spreads among an at-risk (or not yet at risk) population—true reconciliation between damaged parties in conflicts happens very rarely, but when it does, the psychological and emotional benefits of moving forward from where the conflict ended, spread rapidly.

In the radio show of the 1930’s and 1940’s, Lamont Cranston was the vigilante known as The Shadow. In later years, Alec Baldwin portrayed the character in a big budget movie. At the core of The Shadow’s war on crime, was the idea expressed in the opening lines of the radio show, later abandoned in the 1994 film altogether:

Who knows what evil lurks in the hearts of men?

The cure for conflicts through the processes of resolution, foregiveness and reconciliation is multifaceted, multi-angled and requires performing hard, emotional labor, that many of us would rather not perform.

But when everything else hasn’t worked, hard work is sometimes all the work that’s left.

-Peace Be With You All-

HIT Piece 07.07.15

I don’t know what lies in the clearing at the end of the path.

But I do know that the way forward is through content: written, audio, visual. Content is the oil that greases the wheels toward success, rather than failure.

People often ask me, “Where do you want to end up at the end of Human Services Consulting and Training?” Or, “How are you going to scale this?”

I don’t know whether I am going to register as a minority and women owned business. I have no idea.

What I do know is that the work (not the jobs, by the way) will continue. And by putting one step in front of the other, I will get to the clearing at the end of the path.

My answer to both of those other questions, by the way, is “I don’t know,” and “I’ll scale when I’m good and ready.”

Thanks!

-Peace Be With You All-