- Managing people is only going to become more complicated, not less, as individuals make life choices that serve to set up their existences around concepts of shared individuality, rather than enforced commonality.
- Emotional intelligence, virtue ethics, patience, religious belief, recovery from failure, grit, and perseverance are all learned discrete skills and traits that groups can advocate and promulgate, but that individuals have to practice and internalize. Unfortunately, these skills are often “taken for granted” rather than “trained into” people.
- Training implements skills at the lowest level, coaching reinforces learned skills at the next highest level, and education—learned skills actively practiced and then passed onto others—happens at the highest level. This is the path for learning and absorbing, the discrete skills to be able to handle other people, as well as oneself.
Google to Earth
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The most difficult skill set to master, even in our current post-social age, is the skill of managing other people.
The recent changes and departures at Google serve as an example of this. No matter how “whiz-bang” the technology, people will always be at the core of a company’s focus, growth, and competency.
Three points to consider: