Conflict resolution skills are not just for human resource professionals.
As our workplaces shift away from being industrial based to being intellectually based, workplace locations are shifting from being physical to being ephemeral.
But as we’ve noted in this space before, conflict stays the same because, while the jury may be out on whether or not Google is making us stupid, our brains as biological organisms still engage in conflict with other brains.
Human resource professionals in organizations are more burdened than ever before with dealing with regulatory changes, endless legal issues and addressing perceived “soft skills” based issues such as bullying and harassment.
Conflict resolution skills become more critical in this type of environment, but who has time to develop the “human resources” in their intellectually based organizations doing intellectually based, customer service oriented work?
The answer is, much like the offering of Software-as-a-Service most recently, to take the learning of conflict resolution skills outside, off-site and “to the cloud.”
Originally published on July 9, 2014.
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