Christian Peacemaking in a Fallen World – Bully Edition

Bullies are everywhere it seems.

They are at school. They are at work.

Have they always been around or are we only now becoming sensitive to their presence and their impact?

From Donald Sterling to the workplace bully to the disaffected school shooter, modern Western culture seems to be turning up more and more of the disaffected and the dysfunctional.

Eventually, the societal call will come to violate the inviolable in order to ferret out and better address the impacts of bully pathology.

The conflation between the everyday bully and the societal scourge will become easier and easier as time progresses and peace will become harder and harder to attain.

There will be less understanding, less forgiveness and the road to reconciliation will be even tougher.

The hard work of #BuildingForTheFuture is just beginning…

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

Why We Design Systems

The human brain seeks order out of chaos. It can’t help itself.

We create systems, cultures, organizations, traditions and stories to be able to make sense out of a world that seems inexplicable, where things seem to happen without reason or logic.

This ingrained need to create order has led to the creation of roads, bridges, governments and entertainment.

Conflict also results, because the universe (i.e. other people, circumstances, etc.) seems to also seek randomness and errors, both within and outside ordered systems.

Organizations, governments and cultures recognize and acknowledge this fact, and seek to smooth out the rough edges and patch over conflicts through a combination of punishment/reward and in-group/out-group sanctioning.

However, randomness, errors and conflicts present opportunities for change, not just opportunities to preserve the status quo and the even keel that our limbic systems have required since our time out on the Serengeti.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

Authentic Teaching

Authenticity has become synonymous with credibility.

Consistency has become the new currency.

Yet, in the world of content development (and the entrepreneurial base that it begins from), the “old” rules of marketing, advertising and sales still apply:

The audience doesn’t really care what you know; they only care about what you can teach them.

-Peace Be With You All-

Navigating the Employer Market

Due to wage and price controls instituted in the 1930’s and 1940’s, employer sponsored health benefits (and other “bonuses”) became popular as a way to guarantee full-time labor force participation and employee loyalty.

Now, however, the option of offering “healthcare as a benefit” has been effectively removed from the employer/employee discussion.

Plus, work has changed dramatically with the rise of temporary work, part-time work, and—of course—the ever expanding internship.

If you’re an employer of any kind, the question becomes:

“How much should I invest in my part-time workforce?”

Traditionally, the answer to that question has been:

“Minimal to nothing.”

The real question for the remainder of this century should be:

“How do I—as an employer—engender loyalty and work ethic in my part-time, side hustling, web connected, virtual currency using, workforce of the future?”

Or…

Employers can continue to believe that an “employer’s market” will somehow, Frederick W. Taylor-like, continue on.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email: hsconsultingandtraining@gmail.com
Twitter: www.twitter.com/Sorrells79
Facebook: https://www.facebook.com/HSConsultingandTraining
LinkedIn: www.linkedin.com/in/jesansorrells/

Advertising Drowning

These days, advertising is flashy, interruptive, and mostly tuned out by an organization’s target audience.

Sales are harder because the distance from initial engagement to close has never been more tenuous.

Marketing, ironically enough, is easier than ever before because the tools for creativity, engagement and growth have never been more accessible than they are right now.

The individuals, organizations, associations and corporations that get this are thriving.

Those that don’t are either treading water—or are drowned already and don’t even know it.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

“I’m Worried About My Bottom Line.”

Really?

Well, let’s be honest:

Bottom line concerns tend to only appear when “getting by” and making the quarterly numbers, no longer works and when competitive pressure, employee choice and other market conditions begin to appear.

Employers will not always be blessed with an “employer’s market” and ignoring, or minimizing, the training and educating, of those demoralized, traumatized employees who have been long-term unemployed, could cost in the billions in lost revenues, time and profits.

Worried about the “bottom line” around conflicts in your workplace?

You should be.

-Peace Be With You All-

Jesan Sorrells, MA

Principal Conflict Engagement Consultant

Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

The Reason for Workplace Pathologies

There are conflicts everywhere, but the ones at work leave some of the deepest marks, because we spend, on average 40 to 60 hours a week with people we did not choose.

The common response to most work conflicts—from uninvolved employees to supervisors—sometimes ranges from “It’s not my problem,” to “I don’t care. It doesn’t affect me.”

There’s also a version of the Bystander Effect—where everyone stands around waiting for someone else to take a stand against a situation rather than themselves doing anything.

When conflict occurs between co-workers, apathy and fear of reprisal or negative consequences resulting from taking an action, paralyze fellow coworkers in the escalation cycle of conflict.

In contrast, when conflict occurs between supervisors and employees, grumbling, gossip, and other expressions of powerlessness become evident.

The escalation cycle continues, but is slows down, sometimes allowing the conflict to fester for years and transform into other cultural workplace pathologies.

-Peace Be With You All-

Jesan Sorrells, MA

Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

Loose Lips Sink Workplace Ships

Loose talk is everywhere at work, and it doesn’t matter whether you work in

an open office space
a coworking space
a “traditional” cubical environment

a widely geographically distributed, online, team space,

gossip, rumor, innuendo, and storytelling remain ingrained social traits of human beings.

They appear whenever two or more human beings gather together, and because they are such effective tools for passing information, maintaining the status quo and determining who’s in and who’s out, they are here to stay.

And not just for a minute or a day.

So, in workspaces of the future, expect that the gossip that used to happen face-to-face, to happen much more often via social media, messaging apps and wearable technologies.

Of course, with this change, there will be policy changes and consequences, and more opportunities for those of us who offer the tools to manage and reduce this storytelling and rumor mongering.

Particularly if it comes with a 140 character limit.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

Top 3 Tactics for Avoiding Performance Improvement

We are sure that we aren’t the first corporate training firm working in the area of conflict resolution to hear either one–or all three–of the following statements:

Multiple Symbols

“The people who really need this information to have better approaches, won’t be attending these sessions.”

“The people who are causing all the problems and could use this workshop to improve aren’t going to come.”

“The people who could support us up the chain in changing our approaches, can’t come to the workshops due to scheduling issues.”

Just in case you’ve ever said any one—or any combination of the three—above statements, we here at HSCT have a few suggestions to get “buy-in” from the people who aren’t showing up, learning, or otherwise growing in your organization.

For the people occupying positions above your position, find out if they like to look good. Attending a conflict resolution workshop will make them look good to their bosses. It will also help them save money on recruiting and retention.
For the people occupying position parallel to your position, find out if they want to get promoted. Attending a conflict resolution workshop will make them promotable. Which means more money for them.
For the people in conflict with you, or those creating conflict in your organization, find out how they view the organization and their place in it. Once you do that, then you can tap into their inner work based ego.

Which we’ll cover the work based ego in another blog post later this year, but we have covered emotional illiteracy, workplace anger, being concerned about employees, and the depth of the “conflict question” all of which relate directly to using these tricks.

Employ the above tactics and the next time we’re invited into your organization, you’ll come up with a different statement for us.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

3 Ways to Address Anger in the Workplace

Don’t drive angry.

Don’t tweet angry.

But going to work angry…well…that’s just the way of the world.

Fear of Unemployment

Right?

With the number of “disengaged” employees in the workplace at 26%, according to a recent Dale Carnegie study, it’s no wonder that people may occasionally show up to work:

Pissed off
Peeved
Slightly miffed

Or any of the other amorphous euphemisms that we use to say “angry.”

The key to creating and retaining engaged employees is to actually engage with them.

And, according to the same study, “the number one factor [] cited influencing engagement and disengagement was “relationship with immediate supervisor.”

We wrote a couple of weeks ago about emotional intelligence and emotional illiteracy.

Too many organizations still prefer to have disengaged staff and team members who are coming to work to grind through their eight to twelve hour days and then go home. Underneath the watchful eyes of supervisors and managers that they do not respect, appreciate or even remotely like.

What’s the solution?

Training supervisors, managers and others in how to engage in empathy, even when it appears to be immediately unproductive;

Developing organizational cultures that truly allow caring and inclusion to be active values, not just ones that appear on the masthead or at the company party;

Encouraging C-suite and above individuals who set the corporate tone to seek out developmental coaching and therapy to understand why they tick.

Otherwise, coming to work angry will keep happening.

And it’s not that hard to imagine a future where violence mars the workplace in the same ways that it does our schools.

-Peace Be With You All-