Connection-as-a-Product (CAAP)

If connection is the product of the future, the problem is not going to be connecting; human beings connect naturally–and arbitrarily.

If connection is the product of the future, the problem is not going to be developing the tools and technology to mediate, facilitate, develop and encourage those connections; human innovation is already beginning to drive that development.

If connection is the product of the future, the problem is going to be determining the value of that connection.

The assumptions, decisions, and even the drivers, that encourage the development of markets, regulations, policies, and procedures, at scale are absent in the face of something ephemeral, long-term, relationally based, and seemingly arbitrary from person to person.

Here are a few questions to get you thinking about this differently:

What are we charging our customers and clients for?
What are we paid to do?
What do our clients and customers believe we are paid to do?
What is the value of education about connection to our customers and clients?
What is the value of connection for our customers and clients?
What is the value of the tools around the act of connecting with our clients and customers?
What do our clients think they want from each other?
What is the market value of our network, to our customers and clients?
What is the risk profile of our market, our clients, and our organization?

Answering these questions, along with carefully considering the inherent (and growing) value of storytelling, self-awareness, and conflict management (not resolution—that requires skillsets you might not want to acquire) will open the door to creating a macroculture of connection.

Avoiding these hard questions and hoping that another innovator, entrepreneur, or visionary will come along and create the web of support that the system of connection-as-the-economy requires, is foolhardy and dangerous.

If connection is the product of the future, the problem is going to be answering the questions, in brave ways and then acting on the scary answers.

Dollar Value of Mediation Skills in the Connection Economy

It’s hard to place a dollar value on human-to-human interactions in the current (and growing) connection economy, because connection is about engaging in acts of caring.

And whoever put a dollar value on acts of caring?

But here are a few challenge questions if that’s your attitude:

Whoever put a dollar value on the act of raising crops in an agricultural economy?

Whoever put a dollar value on the act of building a widget in an industrial economy?

Whoever put a dollar value on the act of providing a customer service in the service economy?

Humanity figured out the dollar value inherent in all the economic transitions from hunting and foraging, to agriculture, to industry, to service and created functioning economic systems—from trading and bartering to late stage capitalism. And humanity will figure out the current global transition we are in right now.

The space between the old system and the new system is a space of conflict, anger, incivility, uncertainty, spectacle, entertainment, along with a healthy dose of depression, worry, and anxiety.

This is a space where the skills of mediation (particularly around distraction, diversion, and deflection) can be helpful (and monetized) at scale.

But whoever put a dollar value on the acts of caring?

Change One Percent at a Time if You…

…don’t have the courage to confront the ongoing, unresolved cultural conflicts and frictions in your organization.

…if the resistance to change at scale from the organization and even individuals is too hard to address.

…if your fellow employees who should be your allies, cannot be motivated because of internal, intrinsic factors that you can neither understand nor appreciate.

…if you are struggling with explaining to yourself how you continue to “fit” in the culture you’ve become used .

…if you attend in-person trainings, read books, try new methods and techniques, and still nothing changes.

…if you think that you have been patient long enough for change.

…if you have given up on changes happening and are now comfortable and familiar with the lip service that the overall organizational culture pays to change.

Then, you might be ready to take the courageous, risky step of changing the culture that you are in one percent at a time.

Change, driven internally by friction and conflict, always happens slowly at first (sometimes taking years) but then arrives all at once, to everyone’s surprise in your culture.

Scale Problems

Teutonic organizations believe that size makes up for persuasion.

Small organizations believe that persuasion makes up for size.

The problem in both organizations is scale, not properly understood.

Because your organization, your team, your personality, or your project is large, that doesn’t mean that persuasion is something to be abandoned. Persuasion at scale to get me to follow the rules, be compliant, or go along with the program, must not be abandoned in favor of the use of power and authority.

Because your organization, your team, your personality, or your project is small, that doesn’t mean that persuasion is the only thing to consider. Appealing to power or authority to get me to follow the rules, be compliant, or go along with the program, is sometimes a tool that works to ensure future engagement.

Be sure of three things to determine the balance in your organization:

Be sure of how your size (small or large) is perceived by others in the market.
Be sure of how your persuasion tactics have been effective (or haven’t been effective) in the past.
Be sure of how you have used (or misused or failed to use) power and authority in the past, and in the present, to move the market.

Otherwise, when your organization follows a rule or regulation to the letter, creates a method of persuasion that falls on deaf ears, or makes a move that benefits the organization but not your customers or fans, don’t be surprised when the push back is unexpected.

[Podcast] Earbud_U, Season Five, Episode # 5 – Marcus Mohalland

[Podcast] Earbud_U, Season Five, Episode # 5 – Marcus Mohalland, Co-Author, Silly Nomads

[powerpress]

The nature of literacy in a digital world has changed.

Here’s a story:

I went to the New York Library last year and looked at a Gutenberg Bible. The Bible was clearly a book. You could tell just by looking at it.

The fact that I could tell it was a book is the beginning of understanding the nature and depth of literacy. The fact is, the Internet is changing the nature of literacy and my guest today, Marcus Mohalland has some things to say about that.

He’s using children’s books, connections to the education system, and his unique life story to impact how children get literate and remain so, in a world of screens, and options for distraction.

The nature of books we understand. When I went and looked at the Bible, I understood exactly how to read it, comprehend it, and how to disseminate information contained in it to others.

But we are at the beginning of the digital revolution right now.

What will we be saying in 700 years while standing at a virtual display in a virtual New York City Library, while staring at a mobile phone with Internet access from 2017?

Marcus and his co-author Jan are looking to maintain and grow the fundamentals of understanding that literacy is based on, through re-establishing the fundamentals of reading and comprehension with a generation whose attention spans might be waning.

Check out Silly Nomads for your children (or the children of people you know) and connect with Jan and Marcus in all the ways that you can below:

Silly Nomads Twitter: https://twitter.com/NomadsSilly

Marcus Mohalland on Facebook: https://www.facebook.com/marcus.mohalland

Marcus Mohalland LinkedIn: https://www.linkedin.com/in/marcusmohalland/

Silly Nomads Book Website: http://mohallandlewisllc.com/home

Silly Nomads Facebook: https://www.facebook.com/sillynomads

[Podcast] Earbud_U, Season Five, Episode # 4 – Nasha Taylor

[Podcast] Earbud_U, Season Five, Episode # 4 – Nasha Taylor, Community Connector, Networker, Cultural Strategist, Media Savvy Engager, and Entrepreneur

[Podcast] Earbud_U, Season Five, Episode #4 - Nasha Taylor

[powerpress]

Connection is currency.

Connection is the currency that matters in the 21st century.

There is a network leap from Google to the “real” world is the only type of value that will matter for the 21st century.

Welcome to the show! This is Earbud_U Season Five, Episode #4!

Our guest today, Nasha Taylor, has a brain that works, as she says, “like a Wi-Fi router.”

She is a teacher, a role model, a connector, and is “work” to providing service to all in all the ways that matter.

Talking about circuitous journeys can help us discover how to connect with others in the ways that matter, help us ask and answer the right questions, and gain the courage to seek and implement the right solutions to our most pressing problems.

Helping people feel safe through change is the point of all of this, and Nasha is going to talk about all of this today on the show!

Connect with Nasha in all the ways that you can below:

Nasha’s Twitter: https://twitter.com/NashaTaylor

Nasha’s FB: https://www.facebook.com/nasha.taylor

Nasha’s LinkedIN: https://www.linkedin.com/in/nashataylor/

Nasha’s Coffe Business: http://nashataylor.myorganogold.com

Collecting Data Points

Caring enough to notice the presence of patterns, trendlines, and data points is hard.

Knowing what patterns, trendlines, and data points to pay attention to, what patterns, trendlines, and data points to prioritize, and what patterns, trendlines, and data points to ignore until later, is hard.

Collecting patterns, trendlines, and data points, is hard—and sometimes boring.

Telling other people about patterns, trendlines, and data points, and convincing them that these areas have importance in their lives, their futures, and their children’s lives is hard—and sometimes disheartening.

There’s a lot of talk about patterns, trendlines, and data points, big—and otherwise.

But much of this talk is meaningless without the courage to follow-through on implementing responses—rather than reactions in the moment—to the information that you are confronted with.

Such confrontations don’t have to lead to conflicts.

They often do.

But not because of the presence of the data points, the patterns, and the trendlines, but because of the feeling that something integral was missed by somebody, who should have known better, and should have told everyone involved.

It’s hard to be the change that you want to see in the world.

I’d recommend starting that process by caring enough to notice, then to persuade others, then having the courage to act.

What Are You Paid To Do?

What are you paid to do?

What do you believe you are paid to do?

What does your employer tell you that you are paid to do?

What does your spouse believe that you are paid to do?

What does your family believe that you are paid to do?

What does your supervisor believe you are paid to do?

The systems at work, in the community, and even in the home are structured around the unstated, often unvocalized, answers to these critical questions.

It used to be that larger institutions defined these answers with clarity and provided a sense of reassurance about the answers.

It used to be that people either appealed to the authority of these institutions when their fellow travelers weren’t answering them in pre-approved ways, or when the answers seemed to be getting cloudy for everyone on the team.

It used to be that social norming and group think really kicked in on the answers to these questions, making the answer seem “obvious” and “normal.” So much so, that to even ask the questions out loud would have seemed foolish and blind.

Maybe even rebellious.

But now, with the erosions of power, with authority getting its bluff called everywhere, and with conflict and incivility on the rise because of increased role confusion, asking the questions above—and getting coherent answers to them—for yourself, is the beginning of attaining true wisdom.

Not wisdom based in learning what other people have experienced and then dealing with it, but wisdom based on knowing yourself thoroughly, first.

Not wisdom based in reassurance—because there will never be enough of that—but wisdom based in courage, candor, and clarity.

And then having the courage to ask—and to guide—others through answering the tough questions.

Categorization of Work in Your Head

Categorization is the way that we make sense as human beings of a chaotic world of choices and options.

Case in point:

Whenever we walk into a grocery store, the peas and the peanut butter aren’t on the same aisle. Peas are considered a vegetable (or a legume) and peanuts (despite their whipped nature) are a nut.

Sometimes they’re also an oil or a spread.

Just like the ordering in a grocery store, we order the experiences to understand the opportunities that are available to us (or not), the dangers, and the neutral spots.

When we think of our adult careers, we still think of the order the progression of time to the end of adulthood through the attaining of jobs.

Jobs are those permanent states of being where we advance, struggle, and succeed with other human beings in the pursuit of common goals, not individually chosen.

Despite what you have read, the attitude and characterization of work that needs to be done into “jobs” and then “everything that’s not” is not going away anytime soon in many people’s heads.

Instead what is on the rise is the categorization of work in terms of projects: Short bursts of work with a team that we did select (or who selected us) who are doing highly impactful work, at a smaller scale, that seems rare. This definition of projects is not to be confused with the project work we that exists inside of organizational structures that is highly controlled, highly experimental, and often not politically supported.

The other form of categorization of work that is on the rise are partnerships. These are states of pairing with someone else (usually another professional) to do short bursts of meaningful work and then to separate, sometimes permanently. Partnerships and their state of impermanence seem so rare that we often don’t categorize them in the space of work. Most often they are framed as rare, specialized opportunities that are available to others, but not to us.

Why does categorization of work experiences, career opportunities, and job prospects matter?

Because in the career and social chaos that is abounding at the end of the Industrial Revolution, the skills that we need to prioritize are not skills based in more credentialing, more training, or even more education.

Although that would be nice.

The skills that we need to prioritize are those focused around knowing your own capacity for risk and courage (self-awareness), developing persuasion and influence with others (storytelling) and being able to manage other people and crises when they occur (conflict management) as they will in a world of people working with people.

The skills that matter, that will take us to jobs, projects and partnerships that will fulfill us and get us paid, will focus increasingly around skills that once seemed “easy,” “soft,” or “not really valuable to the bottom line.” Moving learning and exercising these skills out of the category of “innately acquired” in your head to the category of “valuable to my career” is the first step toward growing and developing the kind of work world you want to advance in.

And the kind of workplaces that you want your children to advance in.

HIT Piece 3.7.2017

Here’s the thing:

The only person at work who can change the culture of where you work, is you.

The only person who can manage adults as if they are adults, are other adults acting like adults.

The only person who can ensure that products, ideas, and innovations ship on time, is you.

Here’s the other thing:

If you believe that your boss has more responsibility, power, and accountability than you do (or if you believe that you should get more credit, and not take any blame if things go wrong) then you will doggedly pursue advancing in a toxic work environment.

If you believe that managing adults as if they are adults (instead of tolerating, condoning or ignoring childish behavior) is the purview of someone in human resources, and not you, then you will be constantly frustrated by conflicts in the workplace.

If you believe that your responsibility is not to “ship” but instead is to show up and turn a widget in a machine that you don’t really want to contribute to understanding, then you are preparing yourself inevitably for much larger problems in the future.

Here’s the conclusion:

The only person who can prepare for a future they can’t see, and prepare to do work that matters, and engage with hard, taxing emotional labor that pays off many tomorrows from now, but not today, is you.

It’s always been you.

This should be a thought that frees you, but for so many, the thought imprisons them further.

What’s that thought doing to you?