Loose Lips Sink Workplace Ships

Loose talk is everywhere at work, and it doesn’t matter whether you work in

an open office space
a coworking space
a “traditional” cubical environment

a widely geographically distributed, online, team space,

gossip, rumor, innuendo, and storytelling remain ingrained social traits of human beings.

They appear whenever two or more human beings gather together, and because they are such effective tools for passing information, maintaining the status quo and determining who’s in and who’s out, they are here to stay.

And not just for a minute or a day.

So, in workspaces of the future, expect that the gossip that used to happen face-to-face, to happen much more often via social media, messaging apps and wearable technologies.

Of course, with this change, there will be policy changes and consequences, and more opportunities for those of us who offer the tools to manage and reduce this storytelling and rumor mongering.

Particularly if it comes with a 140 character limit.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

Why I’m Fascinated with Sally Hogshead

We’re FASCINATED by Sally Hogshead.

Ever since we heard her on the Mitch Joel, Six Pixels of Separation podcast, we have connected with her at every opportunity.

She is a consummate speaker and trainer who has unlocked a new way for YOU to look at YOURSELF!

Now, we’ve taken a lot of assessments during our time in higher education—Strengthsquest, MBTI, DiSC, etc.—but this is the first assessment that cuts to the heart of how we are perceived by the world.

And it’s really accurate…and really, really great…

So great, in fact that we have a special code BL-JSorrells79 to give the first 100 people who use it her Fascination Advantage® assessment for free! This has never been done before, and will only last until July 25!

And the best part is – they want this to be a chain reaction. So when you take the assessment using BL-JSorrells79, you’ll receive 100 assessments to share with your circle for free too! That’s $3700 of free market research at your fingertips!

So how do you take the assessment? Simple.

Go to www.HowTheWorldSeesYou.com/You and use code BL-JSorrells79.
Once you’ve taken the assessment, Sally’s team will load 100 assessments into your new account. Rinse and repeat.

That’s it. Now your ready to discover how your personality is custom built for certain situations, and which situations you should learn to avoid. And it only takes 5 minutes (you can even do it on your phone).

28 questions. 5 minutes. A whole new way to communicate.

-Peace Be With You All-

Top 3 Tactics for Avoiding Performance Improvement

We are sure that we aren’t the first corporate training firm working in the area of conflict resolution to hear either one–or all three–of the following statements:

Multiple Symbols

“The people who really need this information to have better approaches, won’t be attending these sessions.”

“The people who are causing all the problems and could use this workshop to improve aren’t going to come.”

“The people who could support us up the chain in changing our approaches, can’t come to the workshops due to scheduling issues.”

Just in case you’ve ever said any one—or any combination of the three—above statements, we here at HSCT have a few suggestions to get “buy-in” from the people who aren’t showing up, learning, or otherwise growing in your organization.

For the people occupying positions above your position, find out if they like to look good. Attending a conflict resolution workshop will make them look good to their bosses. It will also help them save money on recruiting and retention.
For the people occupying position parallel to your position, find out if they want to get promoted. Attending a conflict resolution workshop will make them promotable. Which means more money for them.
For the people in conflict with you, or those creating conflict in your organization, find out how they view the organization and their place in it. Once you do that, then you can tap into their inner work based ego.

Which we’ll cover the work based ego in another blog post later this year, but we have covered emotional illiteracy, workplace anger, being concerned about employees, and the depth of the “conflict question” all of which relate directly to using these tricks.

Employ the above tactics and the next time we’re invited into your organization, you’ll come up with a different statement for us.

-Peace Be With You All-

3 Ways to Address Anger in the Workplace

Don’t drive angry.

Don’t tweet angry.

But going to work angry…well…that’s just the way of the world.

Fear of Unemployment

Right?

With the number of “disengaged” employees in the workplace at 26%, according to a recent Dale Carnegie study, it’s no wonder that people may occasionally show up to work:

Pissed off
Peeved
Slightly miffed

Or any of the other amorphous euphemisms that we use to say “angry.”

The key to creating and retaining engaged employees is to actually engage with them.

And, according to the same study, “the number one factor [] cited influencing engagement and disengagement was “relationship with immediate supervisor.”

We wrote a couple of weeks ago about emotional intelligence and emotional illiteracy.

Too many organizations still prefer to have disengaged staff and team members who are coming to work to grind through their eight to twelve hour days and then go home. Underneath the watchful eyes of supervisors and managers that they do not respect, appreciate or even remotely like.

What’s the solution?

Training supervisors, managers and others in how to engage in empathy, even when it appears to be immediately unproductive;

Developing organizational cultures that truly allow caring and inclusion to be active values, not just ones that appear on the masthead or at the company party;

Encouraging C-suite and above individuals who set the corporate tone to seek out developmental coaching and therapy to understand why they tick.

Otherwise, coming to work angry will keep happening.

And it’s not that hard to imagine a future where violence mars the workplace in the same ways that it does our schools.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

The Raindrop Delusion

Conflicts come about from differences people have about what matters and what doesn’t.

What matters and what doesn’t can cover areas such as:

Resources
Emotions
Situations with other people

When people work 40-80 hours a week with people that they did not pick, hire or choose to associate with, there are going to be conflicts and disagreements circling around the three above areas.

By the way, we recently heard this statement:

“I worked for 35 years in the corporate world and I never had any of the problems with other people that you talk about solving.”

This statement, while one which we here commonly, is a sign that either:

The person making the statement causes most conflict in their lives and is unaware of it,

The person making the statement tends to avoid or accommodate others in conflict situations and is therefore unaware of conflict,

The person is hopelessly delusional.

Now, the great Zig Ziglar once noted that “no one raindrop blames itself for the flood.” We here at HSCT would add that conflicts tend to arise after a deluge of raindrops has fallen.

In the workplace, the deluge can seem overwhelming to those trapped in conflicts in employment situations not of their making.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

Pajama Based Coding

Are you wasting your time?

This is the interesting summation that Michael Tomeson came to in his Forbes article from a couple of weeks ago.

In doing work that can never be compensated for, to help build something for a corporation who will take it and make profit off of it—but not share any of it with you—you are, in essence wasting your time.

This is a classic conclusion that bubbles up from the depths of the old, Industrial based economic thinking, where every piece of effort to make a widget can be monetized, categorized and codified.

The application of scientific management for labor and profit, if you will.

We here at HSCT don’t believe that you’re wasting your time. Nor are we cynical enough to believe that you would rather help a corporation than help your fellow man.

We do believe that the economic, cultural and social rules are being rewritten, and the next trick to be played will be on all of those systems that insist on being non-symbolic, highly regulated and impervious to any disruptions.

You know, the kind of disruptions that encourage you to sit in your pajamas and code for free while having to go “work” for a big-box retailer for minimum wage.

-Peace Be With You All-

3 Organizations Operating on Scarcity

Some companies don’t believe that they will be impacted by the sharing economy. Hey Im at a Call Center

Some organizations and associations believe that they will continually be allowed to “skate by” operating with a scarcity based model.

Some of these organizations exist in the area of public utilities (i.e. gas, electric, water, etc.), public governance (i.e. state and local governments) and big brands (i.e. hotels, car dealers, certain media companies).

They believe that their large size will insulate them from the disruptions that the Internet and that social media have already created in other areas of the economy.

Public utilities believe that they will be saved by government regulation from having to collaborate and connect with customers on prices, processes, accessibility, affordability, etc.
Public governance believes that since they have everyone’s tax dollars, they will be insulated as they have been under the old rules of an industrial economy, from competitive market forces.
Big brands believe that their lobbying, cash and influence will allow them to buy, bribe or force out the smaller, swifter competitors and keep the market positions that they have had for the last century.

They are all wrong.

We are in the midst of a cultural, social, political and economic evolution.

We are reverting back to the time of tribal connections, based on Twitter and Instagram and collaborative problem solving through openness, transparency and authenticity.

This is a golden opportunity to explore the conflicts between the old and the new and to help resolve them in favor of everybody.

So…who’s going to step up? I’m already doing my part…

-Peace Be With You All-

HSCT Retreats From Repealing Conflict Question

“How many people in this room have a conflict in their lives?”

We ask this question as part of our 30 second elevator speech describing who we are, what we do and what our approach to conflict is here at HSCT, every time we stand up at a networking event.

From rooms as small as four people to rooms with as many as one hundred people, no one yet has raised their hands.

We’ll keep asking, but, we recall that, even back into Biblical times, conflict existed.

James, Jesus’ brother pointed out in his gospel (4:1-3) that wars and fightings occur among people because of the desires (in the original King James version, the word used is “lusts”) that do battle inside of us.

And yet, no one ever raises their hand.

Poor—or no—communication leads to conflict.
Differences in priorities, values, goals, talents and opinions lead to conflict.
Competition over perceived limited resources leads to conflict.
And,of course, knowing what to do, and doing the opposite, leads to conflict. In the Bible, this is called “sin.”

Sometimes the worst types of conflicts, such as—well—wars and fightings, come about because of sinful actions, desires and behaviors.

So why are so many people unwilling to answer the question we pose honestly?

Well, it’s hard to admit that conflict exists, particularly if the person admitting to it doesn’t perceive there to be a conflict.

It’s also hard if the other party refuses to acknowledge that there is even a problem in the first place.

Finally, admitting to having a conflict requires us to be vulnerable, and there is no place we’d rather not be vulnerable, than in front of our peers at a networking event.

So, we’ll ask at the end of this blog post:

“How many people in this room have a conflict in their lives?”

[Thanks to Ken Sande. Check out his book here.]

-Peace Be With You All-

[Opinion] Google’s Glass Problem is Your Problem Too

There’s currently no compelling reason for us to buy Google Glass.

There’s also no compelling reason (beyond the SEO game) for us to be involved in Google+.

There’s no compelling reason because the guys out at Mountain View haven’t given us one, other than the fact that they currently own all of Internet search worth talking about.

But, as the attention of the world shifts to mobile phone use, apps matter more than search, and Google will have one less compelling reason for us to be involved with them.

The utility of search, mobile, and even wearables is based upon the idea of resolving a need or a want that the customer has and then making the solution so attractive that we can’t help but use it.

However, as the web has matured, Google hasn’t and the utility of wearables really comes down to third party data gathering about users’ behaviors, antics and actions.

The much more compelling reason for us to buy Google Glass—or any other wearable—will be answered, not by Google, or Yahoo, or even Facebook, but by Big Data advocates and privacy hawks.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

Well That Went Viral

Well, that went viral.

How often do we note that now, in the post-social environment that we all now inhabit?

Going viral can be a good thing for an idea, a change or a movement.

Going viral can be a bad idea for a team conflict, poisonous personalities and bad ideas.

Unfortunately, when the negatives “go viral,” they can kill the body in which they live, unless stopped by a trained professional.

A “Doctor” of conflict, if you will.

Because, by the time the interventions occur, an outside expert may be needed in order to ascertain the cause of the negativity in a clear headed fashion.

And in start-ups, small businesses and partnerships, a viral conflict among passionate people can cause major damage.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com