Outcomes You’ll Pay For

By | Advice, Blog, Culture, Divorce, Dysfunction, Education, Entrepreneurship, Leadership, New Posts, Old Posts, Opinions, Platform Building, Selling for Peace Builders, Storytelling, Strategies, Strategy

Outcomes of processes are the only things worth paying for.

No matter what your role at work, you are paid for producing outcomes from processes. The people who get paid the most, produce the highest value outcomes. The people who get paid the least, produce the least valuable outcomes.

Producing outcomes is also valued—and thus rewarded—in ways that have nothing to do with money: Prestige, status, attention, awareness, these are all rewards that are tied to specifically produced outcomes that an audience, and organization, or an individual, value.

The most excellent move that a person who is a freelancer, a consultant, or an entrepreneur can make, is to raise the price of an outcome to reflect continued, growing value. Not because it costs them more to generate that outcome—in actuality, the production costs are sunk and meaningless after a certain point—but because the value of that outcome becomes more desirable to the market that individual provider serves.

We attach all kinds of subjective meaning to outcomes and since they are really the only things that we value, failure and success, while remaining subjective, become more and more acute and infinite. But only if the person or organization producing the valuable outcome is willing to let go of their attachment to the success or failure of a particular outcome.

Thomas Edison and Michael Jordan both “got” this distinction. But if you’re still wrapped up in the mindset of a particular granular success or failure outcome, then you’ve missed that larger lesson.

There are three big tips to come out of this line of thinking that will serve anybody well as they move forward:

  • Outcomes are the only things worth paying for, but sometimes an innovator can be too far ahead of the market (thus, the innovator designation) or a crackpot can be too far behind the market (thus, the crackpot designation). Each person has to decide where they want to be in relation to the market and what the process is to get to the outcome that they are seeking to make valuable.
  • Outcomes have nothing to do with comparison, and have everything to do with personal satisfaction. One of the larger problems with the social media landscape is that people display as if the outcome of a process is the only thing that can connect themselves with an audience. But showing the audience the process, slowly revealing why the outcome has occurred, is an outcome in and of itself. And worth rewarding, not with comparison, but with massive differentiation. Each person has to decide their comfort level with the slow burn of a long-desired reveal.
  • Outcomes can be argued and debated, but in the end, when it comes time to render payment, they cannot be denied. This is evident most baldly in the world of sports, where the distance between a process and an outcome is perceived as being immediate (though there is usually years of preparation, sacrifice, humility, and ambition behind any outcome), and is less evident in the world of teaching, or parenting. These are places where twelve to twenty years of a process leads to outcomes that cannot be denied. Each person has to decide their own pace at which they would like to move toward a reward.

Focus on the process, highly value the outcome, and price the outcome against the market accordingly.

Sunk Costs in the Conflict You’re In

By | Emotional Intelligence, Active Listening, Advice, Blog, Conflict, Conflict Communication, Conflict Engagement, Conflict Resolution, Divorce, Dysfunction, Entrepreneurship, Mediation, Negotiation, New Posts, Opinions, Organizational Development, Persuasion, Problem Solving, Reconciliation, Relationships, Resolution, Storytelling, Strategies, Strategy, Virtue

When you’re an entrepreneur, the emotional labor you put into the project is a sunk cost. So is the time you spent on not getting a deal. The coffees and dinners that you paid for are also a sunk cost.

When you’re experiencing a divorce, the twenty years of marriage is a sunk cost. So are the kids that you raised together and the house that you bought together. The money that you spent on gifts, trips and other items is a sunk cost.

When you’re going through a lawsuit, the respect that you once had from neighbors, co-workers, friends, and relatives is a sunk cost. So is the peace and quiet you worked so hard to achieve in the face of what was metastasizing under your nose.

When you’re fired from work, the mistakes you made at work and recovered from are a sunk cost. The emotional engagements that didn’t work out. The twenty years with an organization and the self-worth that you exchanged for a paycheck—these are all sunk costs.

Continuing to invest time, money, attention, emotional labor, caring, and other investments in a conflict situation, because you’ve been doing it anyway, even after the conflict proves to be intractable, unsolvable, and the other party is unwilling to work, is a fallacy.

It’s understandable. After all, time, emotional labor, attention; these are finite resources from a human perspective that, once they are spent, can seemingly no longer be recovered.

There are two options in a conflict then: lament the fact of the sunk costs and seek to ameliorate the impact of the cost in terms of future gains. Or, just write it off and let it go.

The choice is yours.

Towards A More Thankful Union

By | Active Listening, Arbitration, Blog, Brain, Conflict, Conflict Communication, Conflict Resolution, Consulting, Divorce, Dysfunction, Earbud_U Podcast, Earbud_U!, Ebooks, Emotional Intelligence, Entrepreneurship, Facebook, Family, Google, Guest Blogger, Guest Bloggers, HIT Pieces, Leadership, Marketing for Peace Builders, Media, Mediation, Negotiation, Neuroscience, Old Posts, Organizational Development, Peacemaker, Persuasion, Platform Building, Presentations, Privacy, Problem Solving, Reconciliation, Relationships, Resolution, Seminars, Social, Social Communication, Social Media, Speaking, Storytelling, Strategies, Strategy, Stress, Technology, Training, Truth, Twitter, Twitter, Uncategorized, Virtue, Website, Weird, White Papers, Workplace, Workplace Development, Workshop

We here at the HSCT Communication Blog are all thankful this day for many things:
The country where we live,
The family that we have,
The connections we are about to make,
The business that we are growing,
The tools that we have to explore the world,
The intellect and science behind them,
The religiousity that allowed people to develop ideas,
The advancements in the world that feed more people well,
The times that are a changin’,
The peace we have an opportunity to build,
The relationships we have had a chance to build,
The connections that we have made,
The critics, naysayers and disbelievers that we have,
The “no’s,”
The “yes’s,”
The “maybe laters,”
The incredulity,
The pain
…and the promise…

-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com