The Psychology of Mobile Flow

There’s little talk about the flow involved in online and social media conflict communication practices through the use of applications.

Mobile Conflict Flow

Or, for that matter, the flow of communication via your mobile phone.

  • We have a thought.
  • We type it in.
  • We press send.

No thought involved in that process.

But search (think Google) often involves more steps. The flow is interrupted by the nature of the process.

We have a thought.

We type it in the search bar.

But then the questions start or a finger slips and a misspelling occurs.

  • “Did I really mean that?”
  • “Am I spelling that word right?”
  • “Is this even what I want right now?”

As the war between talent and virtue heats up in online conflict communication spaces, the social communication tools begin to resemble more and more the speed of instinctual thought (where considerations of bad/good fall away) and move further away from patience and deliberation.

Traits which might interrupt our collective social communication conflict flow.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

[Opinion] Who Will Hire The Bigots

In a world where talent and ability matter more than character and virtue, what is an old racist to do?

Donald Sterling, former owner of the LA Clippers behaved abhorrently in many ways over the years, which was well documented everywhere:

  • in court documents,
  • among close friends and business associates,
  • even by a fractured, distracted, ADD-ridden, news media.

But until his comments were recorded surreptitiously and then played back, not one iota of an issue was raised.

He was even given an award by the NAACP.

But now that the dust has settled on that unrepentant old racist, what are we to think of his sudden change in fortune?

In this current incarnation of American culture, talent and ability trump character.

And character and virtue seem to only matter as they publicly buttress innate talent and ability.

See Tiger Woods’ fall from grace as an example of this.

When culture giveth position, power, accolades and applause, culture can also taketh away.

Forgiveness and grace are gifts to be given out of a sense of compassion and empathy (are Sterling, Woods, former Mozilla Firefox CEO Brendan Eich not human? Do they not bleed?) But a desire for lockstep conformity prohibits this. And when character is linked exclusively to talent and ability forgiveness and grace are hard to come by.

Because everybody fails.

Particularly the envious.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

 

Dear Graduates of High School & College – 2014 –

Dear Graduates of High School & College-

Happy Employees

You have been told a lot of things by a lot of well meaning individuals on the way to the end at which you find yourself. You have been told things by your parents, your teachers, your counselors, your professors and even your crazy Aunt Ida.

But now, I’m going to tell you something that none of them may have had either the wherewithal or the gumption to mention. I’m going to try to do it gently, but, as a famous man once said “The Truth isn’t mean, it’s just the Truth.”

So….here we go…

Life is hard. Your grades, those letters that you spent a lot of time, sweat and—in some cases—blood, to get don’t matter a hill of beans to anybody outside of this institution from which you find yourself escaping.

Those little letters (and numbers in some cases) actually serve to hobble you and handicap you in venues outside of here.

The attainment of them has twisted your thinking into believing that there is only one way of doing, thinking, and being, when, in actuality, there are an infinite number of ways of thinking, doing, and being and no one can tell you which one is the best.

This realization is the chief thing that makes life hard for the first five years after you leave here. There are right and wrong decisions, but there are no definite decisions.

Employers don’t care about how smart you are.

You are the smartest generation to ever graduate from educational institutions that haven’t changed their approach to education significantly since World War 2 (it was something that happened in between the end of the Great Depression and the end of Jim Crow. Google it.) and no one outside of these walls cares about your level of intellectual intelligence. Unless you’re a doctor or engineer.

Employers only care about you showing up, doing the work, not complaining or bad mouthing them either in person or online, and then taking their check and going home to your one-bedroom, badly light and poorly heated apartment.

  • They don’t care about your student loan debt.
  • They don’t care that you fed kids in Kenya last year.
  • They don’t care that you have an active Youtube.com channel with 30,000 hits.

Employers are really…really…really…narrowly focused.

They only care about how much your work adds to their bottom line. In business speak, this is called “added value.”

And most of your bosses, i.e. employers, supervisors, managers and others above you, who will hire you, are people that never graduated college and couldn’t wait to get away from high school, or who drank their way through college and ten years later made anywhere between $250,000 and $1,000,000.

And all your intellectual capacity won’t matter a hill of beans to them.

Develop something, anything that you own.

Look, social media is great for Snap Chatting to your friends, knocking other people on Twitter or getting all hot and bothered about the Ukraine or social justice on Facebook, but these platforms can also be used to build a project, an idea or—even a business—that YOU care about.

This road, the road through entrepreneurship—is hard, heartbreaking, long, and lonely and will not be materially fulfilling for the first ten years that you are doing it.

  • Almost everyone will tell you that you’re crazy.
  • Almost everyone will silently cheer for your failure.
  • Almost everyone will tell you about their half-baked ideas.

But if you can survive all of that, you can have something that no one in any previous generation has had for a very long time: Positional financial security.

Or, you’ll crash and burn and fail.

But, at least you won’t have another $150,000 of student loans in your life, chipping away at your financial, emotional, marital (some of you out here WILL get married) and psychological health.

I will not close with the maxim that many do to “follow your passion.” The reason I won’t is because the Greek root of the work passion really means to “work unceasing.”

I will close by encouraging you to work.

Work unceasingly.

So…go do that.

Go to work.

Thank you.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

A Question of Scaling


Does this idea scale?
It’s popular question around here lately at Human Services Consulting and Training as our efforts become more targeted toward our customers, fans, followers and others.
The question come from a series of assumptions that have very little to do with the work that we are doing—consulting, freelancing, “entrepreneur-ing” at the intersection of peace, education, problem solving and communication—and have a lot to do with how other organizations have “built out.” 
Scaling up for peace is a tricky proposition, primarily because everyone—the fan, the customers, the followers—wants to own the victories; but at the same time, they want to minimize the defeats.
The only organizations that we have seen scale up for peace successfully have been churches. And we don’t know about you, but we’ve noticed that sometimes the world and the church don’t always see eye-to-eye.
We answered part of this question last week here, but the answer to “Does this idea scale?” can only be answered by you.
So…
Give us an answer by connecting with us on social media via the channels below our signature line, or by sending us an email, and, as usual, 
-Peace Be With You All- 
                                      
Jesan Sorrells, MA      
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

The Duke

At the SOHO Small Business Show in Syracuse, NY, we had to begin the mediation process with John Wayne.
 It did not begin as well as we hoped it would…
-Peace Be With You All- 
                                      
Jesan Sorrells, MA      
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)

The Value of the Trades

One of the most heart lifting aspects of the collaborative economy is the rapidly developing practice of a professional barter system. 
 
This means a system where I exchange my skills, talents and resources (other than financial) for your skills, talents and resources (other than financial).
 
Now let’s not get this confused with
  • Internships
  • Apprenticeships
  • Other forms of low-wage labor
Professional barter exists when a graphic designer with more skills than exposure trades services with a budding app developer with more understanding of market exposure than skills at visual design.
 
-Peace Be With You All- 
 
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

Google to Earth

The most difficult skill set to master, even in our current post-social age, is the skill of managing other people.


The recent changes and departures at Google serve as an example of this.  No matter how “whiz-bang” the technology, people will always be at the core of a company’s focus, growth and competency.

Three points to consider:
  • Managing people is only going to become more complicated, not less, as individuals make life choices that serve to set up their existences around concepts of shared individuality, rather than enforced commonality.
  • Emotional intelligence, virtue ethics, patience, religious belief, recovery from failure, grit and perseverance are all learned discrete skills and traits that groups can advocate and promulgate, but that individuals have to practice and internalize. Unfortunately, these skills are to often “taken for granted” rather than “trained into” people.
  • Training implements skills at the lowest level, coaching reinforces learned skills at the next highest level and education—learned skills actively practiced and then passed onto others—happens at the highest level. This is the path for learning and absorbing, the discrete skills to be able to handle other people, as well as oneself.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

A Bon Mot

Imagine if the entire Internet were encased inside the boundaries of the United States.

Now imagine that all the original search engines, the ones that were around before the dotcom bubble, are in an area the size of the original 13 colonies, arrayed along a watery coastline.
Now imagine further, Google, Facebook, Twitter, Pinterest, Foursquare, Instagram, YouTube and all the rest, a geographical states, crammed in between the original 13 and the “Appalachian Mountains.”
Now imagine the rest of the country of the United States before the Louisiana Purchase being totally empty and wild.
THAT’S what the entire Internet is right now.
And instead of it being crammed into the boundaries of the continental United States, the virtual real estate of the Internet goes on infinitely.
So, go West.
Build something—an idea, a strategy, a platform, a city—out there, that all the folks “back East” will marvel at.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

How About an Employee Loyalty Program


The most important part of any customer loyalty program is the employee part.
Think about it.
Customers in local businesses (and ALL businesses are local, even big brands) interact with people from the community in a front facing manner.
Customers of local businesses then do work, do play and do life with the employees of these local businesses.
So what happens when your employee is dissatisfied with their work experience at their local employer?
Employers are not hand holders, or babysitters, but with 80 million Millenials entering the workforce, how are employers going to ensure loyalty when their employees aren’t engaged at work? 
And are encouraging others via social communication, to be disengaged as well?
Well, there are three things employers (SMBs, Big Box Brands, etc.) could do:

  • Develop a socially conscious attitude. Customers expect it, employees crave it.
  • Develop a personal way of connecting with each and every employee.
  • Develop a customer service training program focused on emotional intelligence skills: empathy, humanity, honesty, etc.

-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

Washing Hands

Conflict avoidance has a long and storied history.

On this day, Good Friday, we recall that the Roman prefect Pontius Pilate “washed his hands” of “that whole Jesus issue” sometime around AD 30.
The action (partially for the crowd, curiously enough) was symbolic, but symbols had mass meaning in times well before television, mass media and mass communication.
And they hold even more meaning now.
The symbolic washing of hands that Pilate did, was a way to avoid (for political and religious considerations) the consequences (and the resulting guilt) of rendering a decision.
Choosing to avoid conflict by making no choice at all is a legitimate way to resolve a conflict, but consequences still exist.
On this Good Friday…
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com