HIT Piece 12.01.2015

Quantity doesn’t equal quality, or so we’ve been told.

Garbage can only result—either in communicated messages or in widgets—when there is too much of it, appealing to too broad an audience, with too little purpose. Obviously, this is leading to new disruptions, new conflicts and new frictions, and new laments of a lack of “standards” in messages, or a retreat to obfuscation, jargon and hiding.

And yet, there are 157 million blogs and 1.5 million pieces of blog content created daily.

Is that a sign of quality or a sign of too much quantity?

Actually, I think that it’s more a sign that finally there is enough choice, content, and messages, for the consumer to decide the answers to three questions:

What is quality for them, according to their standards?
What entertains them right now, according to their needs?
What will interest them next, according to their interests?

From the perspective of the gatekeeper and the creator (who used to have quite a cozy relationship in the past) this new customer centric view of quality versus quantity, can seem binding, demeaning and disheartening.

The new courage for the content creator is to be committed and consistent, rather than being engaged in quality control.

The new courage for the gatekeeper is to either lead the consumer (through creating walled gardens and curating communications to determine “quality” ) or to follow the consumer (through continuing the long-standing tradition of doling out “critical acclaim” and awards and recognition).

In all communications, it’s now the consumer (or the receiver) of the message who determines the message’s quality, rather than the creator (or the sender) of the message.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Advice] Clarity, Candor and Courage in Communication

Establishing clarity and getting candor are often confused with the use of profanity and “brutal” honesty in communication relationships too often filled with more noise than substance.

There has long been a desire from audiences—whether in a family, or on the other end of an email communication—for the clear sending of a meaningful message.

Consumers of messages want clarity in order to understand what the sender is asking and candor in order to determine the appropriate level of transparency and authenticity. Because there is so little direct communication in all manner of relationships, elements and techniques of persuasion from the sender are interpreted by the receiver as lying, obfuscation and methods of deception.

Transparency and authenticity cannot be replaced by the appearance of courage, which appears when content creators use profanity in the content they produce.

Accountability and responsibility are sometimes abandoned with this approach; and still, in many communications, candor can be preserved with courage, while also getting to truth.

Which is what every communication is really about; whether it’s an advertising message from a brand or the message a person receives from their ex-partner across a negotiation table.

-Peace Be With You All-

[Strategy] Creations of Commerce

By now, you already know that “Black Friday” and “Cyber Monday” are recent marketing creations, designed to get you to buy more, spend more, have more stress, engage in more consumption and to confuse “tradition” with moving money out of your possession and onto the bottom line revenues of brands.

We didn’t get here by accident though.

The human need to persuade, convince and to sell—and idea, a process, a service, a product—is so strongly embedded in human biology, psychology and even our spiritual DNA, that we have welcomed this change, from over 50,000 years of “not enough” to the last 100 years of “too much.”

We want to be sold and persuaded; but, we want to be persuaded and sold on the things that have meaning and mattering. This is why, even before commercial brands and corporations, there were empires, governments, and tribes. And, at a level even deeper than that, there are religions and belief systems that have toppled powerfully persuasive empires.

Which brings us to the reason for the season.

Meaning and mattering doesn’t come from buying one more item, no matter what the commercials tell you. Meaning and mattering doesn’t come from consuming one more meal, though the commercials will tell you this as well (it’s no surprise that gluttony and Thanksgiving have become closer commercial bedfellows in the last 20 years). Meaning and mattering doesn’t come from throwing away abandon and forgetting the old year and old mistakes and making resolutions that won’t be kept, because they’re too hard, too overwhelming, and too meaningless.

Meaning and mattering comes from remembering (and acting on) three core principles this holiday season:

Thanksgiving is a time for being grateful and seeking silence from the noise that doesn’t matter more so than for being gluttonous.
Christmas is a time for seeking redemption, giving the gift of forgiveness and seeking reconciliation with those who have harmed us, more than it is a Saturnalian bacchanal of commercialized shopping, glorious getting and begrudging giving.
New Years is a time for seeking resolution and closing the circle on gratefulness, remembering what we have gained in the previous year and looking forward with excitement to a new set of experiences, rather than a drunken brawl and a hangover riddled future.

Meaning and mattering.

Let’s focus on that this holiday season, rather than on the latest deal from the largest corporation.

-Peace Be With You All-

[Advice] Absorption

This Thanksgiving, let us be grateful for the moments of silence, inside and around the moments of noise.

The most important voices, and the most attention, go to family on this day. And while there may be things left unsaid, conflicts left unaddressed and fights left unkindled, today is the day of absorbing less of the noise that doesn’t matter and more absorbing of the silence that does matter.

Have a Safe and Happy Thanksgiving.

-Peace Be With You All-

[Advice] Being Alone and Being Left Alone

In the world that we have built, noise is confused with engagement and silence is confused with disengagement.

This is a problem, because in silence and disengagement, introspection and self-awareness are found. When the presence of noise is confused with engagement, distraction reigns, bouncing already limited attention from point to point, with seemingly no meaning, no deeper engagement and no resolution.

The presence of silence also implies the presence of being alone, which the modern noise distribution system cannot abide. When noise is a garden hose, limited and coming out at a trickle, opportunities to “be alone” or to “get away for a while” are seemingly unlimited. However, when noise is a fire hose, an endless barrage coming out at a flood, opportunities to “be alone” or “get away for a while” are viewed as precious oases, in a desert of meaninglessness.

What does this all have to do with conflict resolution?

When the noise of the world is turned up to fire hose levels, resolutions are less interesting than continuing a spectacle, avoiding learning, and dancing with immediate gratification. Conflict becomes less a static state of change and transforms into a series of endless emotional lurching from “one damn thing” to another.

Resolving conflicts takes time, attention and emotional “bandwidth” that silence, aloneness, and contemplation on solutions, rather than focusing on problems, brings. The pushback is always that “Well there have always been conflicts” and this is true. But there’s also always been resolutions, rather than a state of endless festering under the surface, encouraged by a fire hose of meaningless noise.

-Peace Be With You All-

HIT Piece 11.24.2015

Having an “attitude of gratitude” is what Thanksgiving is all about.

But, it’s hard to demonstrate (and act on) gratitude in the hardest mission field in the world, when the average person is wealthier, healthier, and wiser than just three short generations ago.

Gratitude comes from knowing from whom everything comes, and knowing to whom to say “thank you” to. But too often, two things prevent people from saying “thank you” to each other:

Expectations

And

More.

Expectations I’ve addressed in this space before, but around Thanksgiving, they are particularly pernicious in the context of the “more” revolution. This has occurred subtly over the last few years in America and consists of a combination of commercialism, comfort, and cheap money. With these three elements in place, the average person wants more than they have, and struggles to find the meaning in having less than they think that they should have.

Humility is the cure for all of this, and having an “attitude of gratitude” is the way that Thanksgiving should be celebrated, as much for what you have been gifted with having—and for what has been kept away.

I’ll be thankful for both, even as I realize that the cranberry sauce has stuffing in it.

-Peace Be With You All-

[Opinion] On Fences, Boundaries and Good Neighbors

Does the admonition my mother gave me during my childhood still ring true in an era of refugees, immigration and fears?

Natural boundaries have existed since the dawn of human existence to separate “them” from “us” and, once Dunbar’s Number kicked in at scale, political boundaries existed as stories that developed into myths designed to separate “us” from “them.”

In the 21^st century though, the illusion of noise as communication has convinced many people that boundaries (natural and otherwise) are the provenance of a time long past, and a people long dead.

The ability to erect an artificial barrier(anyone remember the Maginot Line) or to manipulate a natural one (“Don’t bring troops across the Rubicon River…”) has always acted as a trigger in the human psyche to the prelude for greater conflict. This is not necessarily always cast in military or political terms but, as human beings are conflict prone and naturally political, it often comes across in such ways.

And then we throw race, gender, national origin and culture into the mix and things get really dicey.

Which leads me back to my mother. When I was a child and my two sisters and I would have a conflict, unless we could work it out between ourselves (most often we could) my mother would separate us with the admonition that “Good fences make good neighbors,” and would put use each in our rooms—with the doors closed. This would precipitate a “cooling off” period before the real negotiation/resolution would begin.

Political boundaries existed as symbols, designed to protect and grow cultural stories around “us” and “them” and to allow people in charge to manipulate power, create conflicts, control resources and at the furthest end, start larger conflicts.

This all seems so illusory in an era of the 24/7/365 news cycle and the false dichotomies of conflicts. But in the world that average people live in, fences, borders and boundaries are still fiercely enforced, from families to neighborhoods and even at scale. And without such stories—which is all that those political boundaries really are—the chances of conflicts arising and becoming more virulent as those stories change and grow due to the reactions to the human choices to make war, migrate, emigrate or to have fears, is more and more likely.

-Peace Be With You All-

[Strategy] How To Mediate – Building Credibility

The fact of the matter is, credibility for the mediator is either eroded or strengthened in two spaces:

At the table

In a caucus

At the table, the mediator can establish credibility early, by being on time, looking prepared and professional and by demonstrating knowledge, empathy, active listening skills and by avoiding incendiary language or insinuations. The table is the second hardest place to establish credibility with disputants, who may have either begrudgingly agreed to attend mediation, or who have agreed to attend with their lawyers present, not understanding the nature and process of mediation. The table is also the riskiest place to maintain credibility, because it can be scuttled in an instant—by something the mediator says (or does), the lawyer says (or does), or either of the two parties say (or do).

This is just introductory credibility.

The stronger the mediator can make their own credibility at the table, the deeper the relationship between themselves and the parties in conflict will grow, based in reciprocation, commitment and consistency, social proofing and liking.

Which leads us to the caucus.

In a caucus, the mediator can either wreck the credibility they have established at the table (which has led them to a private caucus in the first place) or they can use the caucus to deepen the credibility and add a layer of authority on top of it. Now, the trouble with the caucus is that this a place where a mediator’s neutrality, or their desire to see a “fair” outcome, often clash with a disputants desire to “win” the mediation. Caucuses are places where the mediator can erode credibility by playing into the hands of the party who called the caucus, or they can grow credibility by continuing to behave neutrally, or they can gain authority by overriding client self-determination and making a “suggestion” for moving forward.

This last act then moves the caucus into a space of conflict coaching (nothing wrong with that, but not in the context of a mediation) rather than keeping it corralled.

Here are some strategies for at the table and in the caucus:

Avoid the appearance of being “the authority”—Unlike arbitration, mediators are not called to render a decision, and unlike negotiation, mediators are not called to “just focus on interests.” Emotional appeals can sway a mediator toward acting as an authority and destroying credibility.
Navigate the caucus with caution—Preserve client self-determination, be aware of power plays (lies, deceits, misdirection, etc.) by either party and do enough back research on the parties and the material issues in conflict, so that whatever is revealed in the caucus never comes as a surprise to the mediator.
Own/disown the table—This should not be confused with appearing powerful or in control, but preparation, controlling nonverbals, engaging with emotional intelligence, and asking balanced questions, allows the mediator to shift ownership of the results of the mediation process to the parties and ownership of the mediation platform to the mediator. This is hard and it happens subtly, but the savvy peace builder will recognize it and be able to “hold on loosely” so as to let go of the process when necessary.

Establishing and maintaining credibility is the jujitsu of mediation. And just like the art of using an opponents’ weight and momentum against them, it can be tricky to understand, and take years to master.

-Peace Be With You All-

[Advice] How To “Make A Ruckus”

There are two ways to “make a ruckus,” if you want to:

The first way is to be generous, give away your knowledge and spiritual wealth (and maybe even your material wealth if you are led to) and to collaborate with others to use the power you have gained to help others less powerful.

The second way is to race to the bottom on price and cost, worry about the corners and the fractions of an inch, to create/lobby for regulatory environments that favor incumbents, to use power as a weapon and to deny the human individual, and only look at the masses.

One way leads to abundance and an ownership mindset, no matter what environment or context you happen to be in.

One way leads to scarcity of resources and a perpetual employee mindset, no matter what environment or context you happen to be in.

Envy arises in individuals and groups of one mindset when they observe the physical, external manifestations of an internal set of choices. This feeling of envy, based in fear, clouds judgement, and leads to the false premise behind some conflicts. These conflicts—that are really about mindsets and values rather than about material resources—can almost never be resolved, they can only be engaged with—or moved on from.

If you want to “make a ruckus,” you have to make three decisions first:

What kind of mindset do you want to have?
What kind of environment or context will create the circumstances for acting on that mindset?
What kind of outcomes are you willing to advocate to advance, to protect and to reject?

It’s easy to say “I make a ruckus.” It’s not that easy to do.

-Peace Be With You All-

[Podcast] Earbud_U, Season Two, Episode #8 – Nicholas Jackson

[Podcast] Earbud_U, Season Two, Episode #8 – Nicholas Jackson, Children’s Book Illustrator, Artist, Graphic Designer, Man of Faith, Entrepreneur, Thinker & Thought Leader

[powerpress]

Let’s talk honestly about the unmentionables.

When I was a child—and then as I transitioned into adolescence—I was warned by my parents to never talk about the three following subjects in “polite” company:

Sex
Religion
Politics

But, as the top of the world has blown off with the presence of social media and with everybody revealing everything from reality shows to magazine covers, no one—at least no celebrity anyway—seems to have time to follow this admonition.

It has almost become de riguer in our culture, and some on both the political right and the political left would claim that we are at the end of Western culture. Because the masses and the audiences seem to favor showing off rather than putting the work into becoming a person of substance.

Substance, some would say, is the appeal of showing up, being committed and consistent—but not if you’re wrong about something. Then, we don’t want commitment and consistency. And you better apologize quickly for being wrong before it gets out to Twitter and social media that you were wrong.

Others would argue that style is more important than substance.

But, for my money, style comes after hard work and is a by product of substance. And my guest today, Nicholas Jackson, is putting the work in and moving slowly and surely towards realizing his own, unique vision.

With substance, clarity and even a style that’s all his own.

Now, on unmentionables.

Look, we’re gonna talk about money on the podcast today.

Making money. Spending money. But most importantly, charging clients’ money.

One of the things that I have said to people in the past is that this work that I do—the corporate training, the consulting and coaching,—is not done for free. This isn’t the March of Dimes (apologies to them, they’re a great organization), and while it may seem that money—as well as sex—is something that the American public—and the marketers relating stories to the American public, seem to be something we can never shut up about, we often still sensationalize “money talk.”

Or maybe we don’t. I don’t know. Nick and I will hash it out in this hour and half long talk.

Check out all the places below that you can connect to Nick as he makes money, doing highly valuable, substantive and meaningful work that matters:

Nicholas Jackson Illustration: http://www.nicholasjackson.net/

Nicholas Jackson on Facebook: https://www.facebook.com/nicholasjacksonartdesign/

Nicholas Jackson on Twitter: https://twitter.com/nickjjackson

Hire Nicholas Jackson here: http://www.hireanillustrator.com/i/author/nicholas-jackson/

Read his Interview w/Freelance Fuse here: http://freelancefuse.net/2010/08/nicholas-jackson-how-his-drawing-allows-for-his-freelancing-lifestyle/