[Podcast] Earbud_U, Season Four, Episode # 9 – Jason Dykstra, Storyteller, Marketer, Conflict Management Specialist
Sometimes the host screws up.
He misses the date, misses the appointment, misses the guest entirely. And then he’s gotta say he’s sorry, get the process back on track, and make no excuses.
I had to apologize to our guest today, Jason Dykstra. And while he’s an amenable guy, and things happen (as the bumper sticker points out) the way to run an organization is to almost never make a mistake.
But when you make that mistake, the thing to do is to take responsibility, stand up and say “I screwed this up. There’s no excuses. Please forgive me.”
That gives the other party the option to say no, say yes, or ignores you completely. It also gives them the option to look at your vulnerability, determine your credibility, and to make a decision about you.
Now, if mistakes keep happening, then there’s a pattern of behavior. But a one off, an “almost never happens,” a “rare but not damaging miscalculation” these are forgivable.
What’s not forgivable are mistakes that reveal an ethical, moral, or even spiritual failings.
These are the Jimmy Swaggart level mistakes.
Or more recently, the VW emissions scandals.
Or even the Wells-Fargo “clawback” issues mistakes.
And no amount of apologizing will help sweep away that stain.
Some mistakes, as an old supervisor of mine liked to point out, you can’t come back from.
What does this have to do with mediators building their businesses?
Well, there are mistakes a mediator can come back from.
There are mistakes that reveal a mediators’ patterns of behavior. But when mediators are putting themselves “out there” the possibility for mistakes explodes ten-fold.
And many well-meaning mediators market poorly (or not at all) because of fear of making a mistake.
But, as a mediator who practices what he preaches, Jason will help us walk through all of this today, and more.
Connect with Jason in all the ways you can below:
Facebook (The L3 Group): https://www.facebook.com/L3GroupTC/
Twitter (The L3 Group): https://www.twitter.com/thel3group