[ICYMI] On Being CRaaS in the Workplace

By | Blog, Emotional Intelligence, Old Posts, Organizational Development, Peacemaker, Presentations, Problem Solving, Reconciliation, Resolution, Seminars, Speaking, Training, Workshop

Software-as-a-Service (SaaS) is the newest thing in the modern workplace.

But, in spite of cloud storage and web based computing, people remain sticky and unreasonable.

Conflict resolution skills are still considered soft skills, even in a workplace that requires deeply intellectually technical skills.

HSCT offers workshops, training and coaching sessions that can be purchased one-time (workshops), paid for via subscription (the HSCT Communication Blog) or offered as needed (coaching sessions).

We offer conflict resolution skills training in a variety of areas for our clients, including:

  • Active Listening
  • De-escalation Tactics
  • Anger/Frustration Control
  • Emotional Intelligence
  • Effective Negotiation
  • …and many more.

Now, none of these skills will ever be offered via the cloud, automated, or robotized via nanotechnology.

HSCT is always face-to-face (F2F), always in person and always on.

Conflict resolution-as-a-Service.

Be CRaaS in the workplace with HSCT.

Originally published on June 23, 2014.

Download the FREE E-Book, The Savvy Peace Builder by heading to http://www.hsconsultingandtraining.com/e-book-the-savvy-peace-builder/ today!

[ICYMI] Organizational Climate Change – Part 1

By | Active Listening, Blog, Conflict, Conflict Communication, Conflict Engagement, Conflict Resolution, Dysfunction, Emotional Intelligence, Leadership, Old Posts, Organizational Development, Peacemaker, Problem Solving, Reconciliation, Relationships, Resolution, Social Communication, Social Media, Strategy, Workplace Development

The presence of climate change is real. And the climate is heating up the planet.

Everywhere on earth there are objects expelling hot air, and other gases, that serve to create a harmful climate.

And the climate that’s being created is the opposite of creative, nurturing and balanced.

Changing the climate of the planet is hard, but changing the conflict climate of an organization, filled with people with their own ideas, has to be focused on disrupting four areas:

  • Power abuse and threats
  • Unhealthy competition
  • Endemic distrust
  • Defensive behaviors

And the conflict climate where the psychological atmosphere is balanced in favor of these four areas (rather than in another direction) is bound to experience negative change.

This is particularly true when the conflict management tools used regularly in an organization, are focused in areas that support power, competition, distrust, and defensiveness, such as litigation and policy regulation.

This is also true when the conflict continuum is focused on escalation, and continuing comfortable levels of dysfunction, without seeking to break apart the underlying psychological processes.

Global climate change didn’t happen in a vacuum, and neither does changing the conflict climate of an organization.

Originally published on January 26, 2015.

Download the FREE E-Book, The Savvy Peace Builder by heading to http://www.hsconsultingandtraining.com/e-book-the-savvy-peace-builder/ today!

[ICYMI] Acting “As If”

By | Blog, Conflict, Conflict Communication, Consulting, Dysfunction, Entrepreneurship, Leadership, Old Posts, Persuasion, Platform Building, Strategies, Workplace Development

When we first started in the working world—and by extension in the adult world—one of the salient pieces of advice we were repeatedly given by other working people was, “fake it until you make it.”

Now, in most contexts of the workplace, where things happen—projects, ideas, tasks, etc.—underneath the force of organizational inertia, this is perhaps wise advice.

But in the conflict entrepreneurship game, “Fake it until you make it” is terrible advice. So too is the advice to “act as if.”

If the conflict engagement consultant fakes knowing the answer, fakes being empathetic, or under delivers the goods as promised, the client will know immediately.

By the way, bait and switch doesn’t work either, because showing up as one thing, when you’ve advertised another, is a sure way to guarantee never being called again.

Here’s some better advice for the conflict engagement consultant: Being confident in yourself, your approach and your process, comes when you embrace the fear of not being confident. Embrace cannot become paralysis, and self-fulfilling prophecies are like a dose of nerve gas against the conflict consultant.

Walk through the fear, is much better advice.

It’s the only way for the conflict consultant, and her client, to walk out whole on the other side.

Originally published on  January 29, 2015.

Download the FREE E-Book, The Savvy Peace Builder by heading to http://www.hsconsultingandtraining.com/e-book-the-savvy-peace-builder/ today!

[ICYMI] Curating Vulnerability

By | Active Listening, Blog, Conflict, Conflict Communication, Conflict Resolution, Dysfunction, Emotional Intelligence, Facebook, Google, Old Posts, Persuasion, Relationships, Social, Social Communication, Social Media, Storytelling, Strategies, Twitter

We tell ourselves compelling stories, where the drivers of the conflicts that move the narrative along, are not us, but others.

We do this for two reasons:

  • We want more credit for successes and less blame for failures.
  • We get uncomfortable with tension and discomfort.

In an era of curated reality, the biggest tension is between the realities we choose to show our audiences, versus the realities we know exist inside of us.

Social media provides somewhat of an outlet for us to resolve this tension. However, too many people keep telling the same faulty story, where we are the stars and everyone else is a goat.

In reality though, we are just perpetuating the tension and creating more unreality.

But, what is “real?” Is the “real” person the one that lives inside of us, or is the “real” person the one we display to the world via our endlessly streaming social feeds?

Acquiring authenticity requires us to be vulnerable in ways that we cannot, because we have never learned to be vulnerable within ourselves, too ourselves, and by ourselves.

The leading of double lives are destroying and reshaping the social contract, and the results of that destruction are ongoing and endless intrapersonal conflict, as well as depression, anger, resentment, impatience, and narcissism and so on, and so on, and so on.

Originally published on December 15, 2014.

Download the FREE E-Book, The Savvy Peace Builder by heading to http://www.hsconsultingandtraining.com/e-book-the-savvy-peace-builder/ today!